Liability Adjuster I

Job Number: 2282

External Description:

Job Title: Liability Adjuster

A day in the life of an Adjuster, and what it takes to do the job:

As a Liability Adjuster, your primary responsibility will be to assist our valued customers in navigating the aftermath of single or multi-vehicle auto losses. Your day-to-day activities will revolve around effective communication with various stakeholders, including policyholders, claimants, agents, witnesses, repair facilities, and contractors. This communication will take place through different channels, including voice calls, email, and text messages.
Once you have completed the comprehensive on-the-job training, you will operate within established processes and frameworks to conduct thorough investigations, assess claims, negotiate effectively, and reach fair settlements for insurance claims involving our Allstate insureds.
Key Responsibilities:
The Customer Service Expert - live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.
The Investigator - confidently and independently investigate liability claims by performing detailed reviews of damage and interpreting policies to determine coverage.
The Effective Communicator - use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.

The Negotiator - evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
The Problem Solver - utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
The Recorder - protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.
Notice of Licensing Requirement:
As a condition of employment, you may be expected to obtain an adjuster's license in multiple markets.
All required licenses must be obtained within 60 days of hire.
You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal.
This role offers a $1,000 sign on bonus if you have an active adjuster license in IL, or your resident state.
Current employees and former employees seeking rehire at Allstate or its affiliated companies are not eligible for this sign-on bonus.
Work Location:
Training and onboarding will be conducted in-person at our Merchandise Mart office. You will be expected to work in the office full-time for the duration of your training. There will be opportunities to work from home during the training period. Office presence is driven by the nature of the work and team needs. The office is located in Chicago, IL.
You will be assigned a schedule between the hours of 7:30 AM and 6:00 PM CST Monday through Friday, with the potential for a Saturday rotation.
What You Need:
A dedicated workspace in your residence that is private and free from distractions.
A minimum internet bandwidth of 50 MB down/5 MB up.
Appropriate work surface and seating.
What Allstate Provides:
~ A technology bundle that includes all equipment needed to perform your work from home

(laptop, monitor, headset, keyboard, mouse).
~ Connectivity reimbursement of $80 per month to offset a portion of your internet costs.

Preferred Qualifications:
Strong interpersonal and communication skills, with an emphasis on customer service.
Ability to handle multiple tasks and prioritize effectively in a dynamic environment.
Detail-oriented and critical thinking mindset.
Proficient in using technology and various software tools for claim processing.
Familiarity with insurance policies and regulations is a plus.

Job Number: CR1 Liability Adjuster

Community / Marketing Title: Allstate Liability Adjuster

Location_formattedLocationLong: Chicago, IL, Illinois US