Temporary Front Desk Receptionist / Customer Service

Front Desk Receptionist

Job Title: Receptionist

Reports To: The Receptionist will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

The Receptionist provides exceptional service by greeting and assisting all visitors and answering inbound calls. Continuously offers the highest level of service to all corporate employees and their visitors. Maintains a professional image of the company by providing prompt, courteous, and efficient service. As an effort to be a cross-trained team player, the receptionist may be called upon to assist in other SPS service areas such as, but not limited to mail/shipping operations, hospitality, and general office/facilities work based on operational needs to provide a top-tier customer experience.

Primary function of reception/concierge: answer all calls/correspondences and provide an exceptional customer service experience for all incoming/outgoing visitors.

Light facilities/hospitality work: perform hospitality work as needed such as but not limited to assisting customers to open troubleshooting tickets, help order supplies, stock kitchens/service areas with supplies. May be asked to help set up/ take down conference rooms for meetings/events.

This includes, but not limited to sorting/distributing mail, receiving/ tracking packages.

Provides 5-star customer service to all employees and visitors (in all forms of communication).

Answers incoming telephone calls and routes callers to the person who can best assist them.

Logs visitors into the registration system.

Activates access for temporary badges for employees who forgot or lost their badge or are experiencing issues with their current badge.

Issues facility access cards to employees.

Answers and properly routes global calls, some confidential in nature, using company-wide switchboard or provide appropriate information to the caller. Calls are to be handled expeditiously, in a professional and businesslike manner while being friendly and using a high standard of customer service.

Prioritizes calls and escalates customer service issues to the proper chain of command.

Takes initiative to ensure the company phone and speed dial lists are current.

Responsible for training a back-up and providing guidance on policies and procedures.

Notifies employees upon receipt of inbound deliveries or have the delivery made to the Mail Room as is appropriate.

Provides light administrative support to staff as directed such as scheduling meeting rooms, ordering catering, and assisting other teams when needed for various tasks (envelope labels, compiling manuals, etc.).

Builds professional relationships with customers and other teams.

Maintains the reception area in a neat and orderly fashion to include visitor reading materials.

Service and replenish the barista, pantry, conference, kitchen, or meeting areas.

Monitors the level of office supplies on the floor, and replenishes and orders accordingly.

Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality.

Strategically determines what additional support is needed when handling sensitive inquiries in person or on the phone. Provides back of office coverage as needed.

Proactively seeks out additional work during downtime.

Expert in customer service skills, professional attitude, and appearance

Good at following instructions and handling change and/or adverse situations in customer service environments

High School Diploma (or equivalent) required.

• 1-3 years prior work experience. Strong preference in previous administrative/reception/concierge professional experience.
• Superb written and verbal English communication skills.
• A strong task-driven personality driven by customer satisfaction.
• Ability to multi-task and prioritize tasks, assignments, and customer needs.
• Current knowledge or ability to learn computer-based systems required for functions of position such as: Multi-phone line systems, PC/Mac systems, MS Office experience, Multifunctional devices (i.e. Adhere to all policies and procedures required.

Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).

Travel: None or Negligible

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!

Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies.