Help Desk and Technical Support Positions
Jobtailor
Responsible for performing a variety of tasks including acquisition, installation, and maintenance of personal computers and software with local area network and wide area network connections
Provides installation and support of equipment connected to centralized host systems
Assists the user community in software problem resolution
Establishes and maintains personal computer parts inventory for supplies and computer-related materials
Assists with technical support issues and responds to all problems in a timely, courteous manner
Troubleshoots, isolates, documents, and resolves problems reported by users
Assists with hardware and software installations
performs quality analysis and follow-up
Assists with 1st and 2nd level support after normal business hours for all critical network systems
Identifies and differentiates between hardware and software problems to assist with problem identification and resolution
Initiates network troubleshooting and determination of appropriate escalation path
Communicates accurate technical information to management, support staff and users
Deploys and troubleshoots issues with VoIP Telephone system
Responds to a rapidly changing technical environment and the requirements of the user community
Keeps current and knowledgeable on all corporate-approved software, as well as general technological advances
Manages projects as assigned by the Helpdesk Manager
Associate's Degree in computer technology or equivalent combination of education and experience
Two (2) or more years related work experience
Minimum of 1 year experience in microcomputer hardware and peripherals repair and maintenance with previous exposure to Microsoft network environment
Excellent customer service skills, including telephone and listening skills
Good planning, organizational, and prioritization skills
Proficient in Microsoft Office products
Demonstrates expertise in personal computer installation, maintenance, and troubleshooting within network environments, while providing exceptional technical support and customer service. Proficient in managing inventory and resolving hardware and software issues efficiently.
Microsoft Network Environment
Technical Support
Customer Service
Microsoft Office Proficiency
ATS Optimization Keywords
Personal Computer Installation
Software Troubleshooting
Network Troubleshooting
Quality Analysis
VoIP Telephone System Support
Parts Inventory Management
1st and 2nd Level Support
Planning Skills
Associate's Degree in Computer Technology
Technical Support Issues
User Community Assistance
Critical Network Systems
Customer Interaction
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Mondo
New York, NY1 day ago - Socotra, Inc. is seeking an IT Helpdesk Support for their retail operation in New York. This role is essential for ensuring seamless operations in SKIMS retail stores by providing technical support on point-of-sale systems, mobile devices, and network connectivity. The...
Socotra
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Surya
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C&M Travel Recruitment
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$65k - $70k
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Austin Community College
New York, NY2 days ago $60k - $80k
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New York, NY2 days ago
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