Client/Customer Support Rep

S. consumer finance marketplace, transforming the way consumers access and compare financial products. On the consumer side, we help millions of people make smarter financial decisions by comparing personalized, pre-qualified offers across student loans, personal loans, mortgages, credit cards, and insurance - all without impacting their credit score. On the enterprise side, we power financial product comparison and distribution through deep integrations and partnerships with lenders, insurance carriers, and financial institutions, as well as providing marketplace technology and capabilities to third-party partners and distribution channels.
Using active listening skills and asking probing questions, you provide all the relevant information so that our customers can make informed decisions for their financial future. You'll respond to customer inquiries and tech support requests by phone, live chat, and email about our product verticals. These include Private Student Loans, Student Loan Refinancing, Personal Loans, and Credit Card offerings as well as our Mortgage Refinance, Home Purchase, and Insurance offerings. Through helping our customers use our service you'll learn the ins and outs of Credible and prepare yourself to grow into a critical member of the Credible team.

Compensation: $20.00 per hours
Customer Success is open 6 days a week, weekend and/or evening hours may be required.
Respond to a high volume of inbound client inquiries coming in by phone, live chat, and email
Complete outbound calling campaigns to help clients move forward with their loan request
Identify client needs and help clients use specific site features
Perform other outlined projects, initiatives, and responsibilities as assigned by your supervisor
A Bachelor's degree (preferred, but experience may be considered in place of a degree)

• 1-3 years of customer service experience, ideally in a high-volume call center environment
• Experience using CRM tools, like Salesforce (preferred)
• Highly proficient in basic computer software and navigation; including SaaS applications

both on the phone and in writing
Customer-focused; you understand what makes people tick and you want to help them succeed
you notice when a lot of people are running into similar issues and you are excited to help us make that problem disappear
you work well with others and enjoy being part of a larger team, helping and supporting others

We combine the intelligence, expertise, and confidence of a financial advisor with the approachability and honesty of a friend. In other words, we're the friend you always wish you had in finance.
We strive to act as advisors by being friendly, objective, and open in our communication. We use language that is intelligent yet approachable. When appropriate, we'll drop in a bit of wit to position ourselves as a fresh, reliable voice in the financial world.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.