Client Support Rep Senior

Full time

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Come build the future of pharmacy with us.

Strategic Client Advisor Sr Prin
The Senior Principal Strategic Client Advisor serves as a senior strategic advisor to health plan clients, consultants, and account leadership teams. This role helps clients navigate a rapidly evolving healthcare environment by providing actionable insights, strategic consultation, and expert thought leadership.

Serve as a trusted strategic advisor to market leadership and clients by framing business challenges, evaluating strategic options, and translating healthcare trends into practical, client-specific recommendations

Lead and support consultative engagements, executive briefings, and planning discussions focused on growth, affordability, member experience, pharmacy strategy, total cost of care, and market competitiveness

Develop and maintain deep expertise in assigned health plan markets, regional dynamics, competitive activity, regulatory changes, provider market shifts, consumer trends, and healthcare innovation

Translate market intelligence into proactive insights and external perspectives that help clients anticipate opportunities, manage risks, and inform strategic planning conversations

Create and deliver compelling thought leadership for clients, consultants, and industry audiences by connecting market developments to client priorities, strategic decision-making, and Prime’s perspective

Bachelor's degree in Business, Healthcare Administration, Public Health, Pharmacy, Economics, or related area of study, or equivalent combination of education and/or relevant work experience; 10 years of work experience in health plan, payer or PBM strategy, healthcare consulting or market intelligence

Must be eligible to work in the United States without the need for work visa or residency sponsorship

Strong understanding of healthcare market dynamics, payer strategy, pharmacy benefit management, and health plan operations

Demonstrated ability to translate complex PBM topics, industry trends, and regulatory changes into clear, audience-appropriate insights for executives, clients, consultants, account teams, and cross-functional partners

Proven consultative skills, including discovery, issue framing, facilitation, and shaping strategic conversations with clients or consultants

Master's degree (MBA, MPH, MHA, PharmD, or related discipline)

Experience working directly with Blue plans, regional health plans, integrated delivery systems, or national payer organizations

Experience partnering with account, sales, product, clinical, finance, legal, and operations teams to align recommendations with client needs and enterprise capabilities

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures

Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.