Client Support Rep

Summary

As a Client Advisor you deliver an extraordinary luxury customer experience and act as a Brand Ambassador for Miu Miu. You are responsible for achieving individual and team sales targets while supporting omni-channel business including in-store, e-commerce and virtual appointments. The role requires strong client relationship building, product knowledge and participation in daily store operations.

Responsibilities

Place the customer at the center of the experience, creating a welcoming environment and following the client journey ceremony.

Drive to exceed individual sales targets and store KPI goals, maximizing sales performance.

Capture and maintain customer data in the CRM to develop personalized client relationships and future opportunities.

Promote and support omni-channel activities, including in-store, e-commerce and virtual client appointments.

Demonstrate deep knowledge of products, brand history and fashion trends to advise clients.

Support daily store operations and back of house activities, maintaining an organized stock room and following stock procedures.

Act in compliance with operational guidelines including security, cash handling, inventory and reporting; liaise with managers to resolve client complaints.

Requirements

Strong retail sales orientation and proven ability to meet sales targets.

Excellent interpersonal and communication skills with a client-focused mindset.

Knowledge of luxury fashion or willingness to learn Prada/Miu Miu history, culture and product DNA.

Experience or comfort using CRM and digital tools to support clienteling and virtual appointments.

Ability to work retail hours, be a team player and contribute to a positive working environment.

Attention to operational procedures including stock management, cash handling, security and inventory control.

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