Head of Operations & Business Management

The Operations Manager is responsible for the overall leadership, performance, and day-to-day operation of the Portland facility, a specialized manufacturer of premium wine and beverage labels. This position ensures a safe, efficient, and customer-focused operation that consistently meets production, quality, delivery, and financial objectives.
The Operations Manager oversees all manufacturing activities, staffing, scheduling, employee relations, timekeeping administration, and continuous improvement initiatives. The role works closely with Customer Service, Sales, Quality, Finance, Human Resources, and Maintenance to ensure operational excellence and exceptional customer satisfaction.
Essential Duties and Responsibilities Key Performance Indicators (KPIs) Safety performance
Quality metrics and waste reduction
Budget and cost-control performance
Location Job Summary & Requirements Operations Leadership Direct and oversee all production activities, including printing, finishing, shipping, and related support functions.
Ensure production schedules are met while maintaining quality, efficiency, and customer delivery requirements.
Monitor and improve productivity, scrap, downtime, quality, and overall operational performance.
Participate in capacity planning and resource allocation to support future business growth.
Financial & Business Management Assist with budgeting, forecasting, and cost-control initiatives.
Monitor labor, material, and operational expenses.
Support management in achieving plant profitability goals.
Conduct hiring, onboarding, training, performance evaluations, and employee development activities.
Partner with Human Resources regarding employee relations matters, corrective action, investigations, attendance concerns, leaves of absence, and policy interpretation.
Promote employee engagement, accountability, teamwork, and continuous improvement.
Monitor attendance, overtime, meal and rest period compliance, and scheduling practices.
Maintain compliance with all applicable wage and hour regulations.
Quality & Customer Satisfaction Ensure all products meet customer specifications and CCL quality standards.
Support continuous improvement efforts to reduce waste, improve consistency, and increase customer satisfaction.
Participate in customer reviews, corrective actions, and process improvement initiatives as needed.
Safety & Compliance Maintain a safe workplace and ensure compliance with all OSHA, environmental, and company safety requirements.
Participate in incident investigations and implementation of corrective actions.
Ensure compliance with all company policies, GMP requirements, and applicable federal, state, and local regulations.
Experience managing employee relations issues in a manufacturing environment.
Knowledge of timekeeping, payroll practices, attendance management, and wage and hour compliance.
Ability to manage multiple priorities in a fast-paced manufacturing environment.
Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
Experience using manufacturing, production planning, or ERP systems.
Ability to effectively communicate with employees, customers, vendors, and all levels of management.
Education and Experience Bachelor's degree in Business, Manufacturing, Operations Management, or related field preferred.
Previous supervisory experience managing hourly manufacturing employees required.
Printing, label manufacturing, packaging, or related industry experience strongly preferred.
Experience in wine, beverage, or premium consumer packaging markets is a plus.
Ability to work in an environment with moving machinery, production equipment, and varying noise levels
CCL Ind. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, age, sex, national origin, disability status, genetics,protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#