Supply Chain Management or Buyer

To create a best in class Order Management customer experience through coordinated efforts with the OM manager, operations, and account management. By understanding the customer’s business, needs, and expectations the Order Management Agent will maintain day-to-day operations, execute on retention strategy, and cultivate relationships with customers.

Major Duties and Responsibilities

Operations

Maintain an exceptional customer experience through proactive, solution-based customer service

Perform active exception management according to our business and customer KPIs using current customer and product dashboards

Manage high volume inbox and anticipate customer needs

Use creativity and technical skills to analyze customer data, identify trends within the data, and develop strategies to improve the customer’s supply chain based on these findings

Understand, communicate, and execute on customer expectations on a daily basis

Assist in creating and maintaining customer SOPs to align with their expectation

Drive customer engagement with Expeditors’ tools, systems, and dashboards and provide technical assistance to customers as needed

Finances

Accurate and timely billing of customers and vendors.

Make sure department deadlines are being met in a timely manner.

Monitor finance reports

Manage intercompany accounting discrepancies

Work in conjunction with manager to develop retention and value add strategies for all customers

Leverage and implement Expeditors’ current reporting tools and value add solutions as well as develop and innovate new tools and solutions

Break into customers’ organizational structure at all levels in order to develop relationships beyond the main point of contact at all locations

Attendance where possible on the road with Account Management

Assist manager to respond to requests for proposal, quotation or information timely.

Take an active role in the transition of new business / updates to existing business.

Systems

Be open to implementing new system changes and enhancements into your branch.

Be involved and suggest system/process improvements.

Data entry into our proprietary operating system.

Monitor shipment reports to ensure total customer satisfaction.

Qualifications

Six months to one year related experience and/or training; or equivalent combination of education and experience

Operations/Industry Knowledge preferred

Effective problem solving and strong analytical skills

Excellent oral and written communication skills.

A proven history of providing exceptional customerservice at all levels.

Excellent organizational skills, time management skills in addition to a professional attitude

Expert in Microsoft Excel and PowerBI or ability to become an expert

Additional Information
Expeditors offers excellent benefits

Paid Vacation, Holiday, Sick Time

Health Plan: Medical, Prescription Drug, Dental and Vision

Life and Long Term Disability Insurance

401(k) Retirement Savings Plan (US only)

Employee Stock Purchase Plan

Training and Personnel Development Program

This is an entry level position with opportunity for career advancement in the future

All your information will be kept confidential according to EEO guidelines.

Must be legally authorized to work in the US.

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