Customer Service Officers

Dealership: L0503 Audi Fort Lauderdale Audi Fort Lauderdale | Where Service Meets Excellence "Driven by Service. Helping satisfied customers drive away with a smile is what we do, join a team that’s passionate about earning customers for life!
About the Role: Audi Fort Lauderdale is seeking a dedicated Service Advisor to be the vital link between our customers and our expert technicians. If you're passionate about delivering outstanding service, thrive in a fast-paced environment, and are driven by customer satisfaction, we want to hear from you!
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; writing repair orders; maintaining customer records. Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician, and the needed and recommended service/repairs are understood by the customer. Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system. Communicate additional repair and service needs to the customer based on vehicle inspection. Keeping customer informed of service specials, completion times and service expenses.
Qualifications: Previous Service Advisor experience, preferred. Prior experience as an automotive technician a plus. A team player who is focused on providing exemplary customer service. Basic mechanical understanding of an automobile. We offer a comprehensive benefits package designed to support you and your family, including: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs For a more detailed view, visit:
High School graduate or equivalent, 18 years or older required.
We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.
Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. Join us as we accelerate towards growth in automotive and beyond!

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