Head of Products - Remote

GDC IT Solutions is currently seeking an experienced Product Manager to support the Pennsylvania Public Utility Commission (PA PUC) in a hybrid capacity, with 2 days on-site per week at a Pennsylvania office, including Wednesdays, and 3 days available to work remotely.

As a Product Manager, you will lead the three-year modernization initiative for the CAI application, which is critical to resolving public complaints involving utility companies, while partnering with business stakeholders, technical teams, architects, and vendors to deliver a modernized solution aligned with Commonwealth standards and business needs.
Own the product vision, strategy, and roadmap for the CAI application modernization initiative.
Lead the planning and delivery of a large-scale public-sector application modernization effort.
Serve as the primary liaison between business stakeholders and the technical delivery team.
Elicit, document, prioritize, and manage business and functional user stories from diverse stakeholders across the Commission.
Prioritize features and technical work based on business value, risk, dependencies, and strategic goals.
Collaborate with solution architects, developers, UX/UI designers, and vendors to define modern technical approaches, including platform, architecture, and integration decisions.
Oversee and support testing and implementation activities, including large-scale data conversions.
Facilitate Agile/Scrum ceremonies, including backlog refinement, sprint planning, sprint reviews, and retrospectives, as needed.
Define success metrics and KPIs for the modernized CAI application and track progress against established goals.
Identify risks, dependencies, and impediments and drive their resolution.
Ensure the product aligns with Commonwealth and PA PUC standards for security, accessibility, data privacy, and compliance.
Support change management, user adoption, and training efforts related to the modernized solution.
Provide regular status updates, recommendations, and project insights to IT leadership and business sponsors.
5+ years of experience as a Product Manager leading large-scale, $10M public-sector modernization efforts.

• Demonstrated experience modernizing legacy applications or leading digital transformation initiatives.
• Experience overseeing and testing large-scale data conversions.
• Working knowledge of Agile/Scrum methodologies and tools such as Azure DevOps, Jira, or similar platforms.
• Experience with enterprise application modernization, including migrating legacy platforms to modern architectures.

Experience with the Microsoft technology stack, cloud platforms such as Azure, or content management systems.
Experience with process improvement and business process reengineering.
Bachelor's degree in Business, Information Systems, Computer Science, or a related field, or equivalent experience.
With experienced and certified professionals, we deliver services in the areas of application development, data center, 24/7 multilingual service desk, desktop lifecycle management, project management, business process consulting, and IT staff augmentation.

Our employees are our greatest asset continually driving our success each and every day. We attract and maintain the best talent to provide a personal customer experience at every touchpoint. Our technology professionals care about day-to-day client interactions and resolving customer issues quickly and efficiently, the first time. Cutting Edge Technology and Innovation: GDC fully supports and embraces continuing education and industry certifications to stay ahead of trends and remain current within the technology landscape. By approaching our daily operations with a passion for innovation and a shared-learning environment, everyone can make a positive difference.

• Sustained growth means ongoing opportunity. Many of our senior leaders have grown within the company, starting with the helpdesk or other entry-level roles to become thought leaders in the fields of IT infrastructure, application development, project management, and business development.
• Our comprehensive benefits package includes medical, dental, prescription, vision, 401(k), short and long-term disability, and group life
• Holiday and Vacation: GDC firmly believes in a comfortable work-life balance, and we offer comprehensive holiday and paid-time-off (PTO) packages. We provide a generous PTO package, and we encourage our staff to use it - whether it's for vacation or other personal reasons everyone needs time to relax and refresh.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.