Head of Programme Management

Anchor Home is a dynamic, fast-growing human services organization in Baltimore County, Maryland, dedicated to delivering best-in-class services and experiences to individuals with intellectual and developmental disabilities. Anchor Home prides itself on providing exceptional person-centered services designed around the people we serve. Our programs include Residential Services, Community Development Services, and Personal Support.

At Anchor Home, we champion diversity and innovation. We are professionals from various backgrounds, experiences, cultures, and walks of life, coming together to make a difference in the lives of the people we serve.

The Program Manager is responsible for ensuring the effective daily operations, quality, and compliance of Anchor Home’s residential, day, and personal supports programs. This leader oversees multiple program sites and provides direct supervision to House Managers, supervisors, and program staff, ensuring high standards of care, safety, and accountability.

The Program Manager plays a key role in staff supervision, program coordination, and ensuring individuals receive top-tier support to thrive in their daily lives and community

Program Operations & Quality

Oversee daily operations across all the programs, ensuring compliance with licensing, health, and safety standards.

Manage staffing levels, schedules, and attendance to ensure sufficient coverage and adherence to PCP requirements.

Conduct regular scheduled and unscheduled site visits to assess program quality, documentation, and environmental conditions.

Identify operational gaps and implement process improvements to enhance service delivery and efficiency.

Leadership, Training & Staff Development

Provide training on essential daily living tasks, including cleaning, cooking from established meal plans, feeding, administering medications, and maintaining personal hygiene.

Supervise and coach House Managers to ensure effective leadership, communication, and team performance.

Manage team performance through communication, coaching, mentoring, performance evaluations, staff meetings, and employee recognition.

Monitor the health and medical needs of individuals, promptly reporting any concerns, and ensure the timely completion of all medical appointments and necessary documentation.

Work collaboratively with nursing and external case management teams to ensure holistic, coordinated care.

Monitor and assist with the finances of individuals, ensuring purchases are pre-approved, documented, and accounted for.

Maintain open communication and manage relationships with families, guardians, and external stakeholders to ensure satisfaction and continuity of services.

Administrative & Compliance Oversight

Ensure compliance with regulations and all internal policies and procedures.

Participate in inspections, audits, and investigations, ensuring timely resolution of any findings.

Assist in managing budgets related to staffing, supplies, and maintenance needs.

Bachelor’s degree in Human Services, Business Administration, or related field (Preferred).

Minimum of 5 years of experience in residential or human services program management.

Demonstrated success managing multiple program locations and staff teams.

Valid driver’s license, reliable transportation, and ability to travel between program sites as needed.

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