Head of Operations & Business Management

Responsible for managing Inventory and Reconciliation analysts and coordinators. Accountable for 340B Inventory Replenishment and Reconciliation with the clients. Responsible for executing an operating plan/project plans for a specific team, ensuring work is performed according to defined policies and procedures, quality and productivity standards.
Responsible for all activities related to inventory replenishment and reconciliation, analysis and trending of client data, profitability, and working with stakeholders to improve program profitability.
Manages relationships between clients, wholesalers, Sales, Community Management and other Walgreens’ teams to investigate and resolve escalated issues.
Communicates and provides ongoing inventory related support to district staff, store management and other corporate departments by addressing inventory issues, policy and procedure questions.
Evaluates inventory related programs for scalability on an ongoing basis and provides recommendations.
Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; Works with senior leaders and 340B Analysts and others in determining requirements for projects, testing, and implementation.
Founded in 1901, Walgreens ( proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Bachelor’s degree and at least two years of experience in business operations or inventory related programs OR a high school diploma/GED and at least five years of experience in business operations or inventory related programs.
At least one year of experience in indirect management of team members, including assisting in the development, training and assignment of work/projects to other team members.
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Experience articulating and communicating information and ideas to varying audiences (clients, vendors, stores, corporate management) and in multiple written styles (persuasive, informative, and narrative) in order to negotiate/gain access to information and records.
Experience presenting to and coordinating senior level meetings, including preparation of agendas, documenting meeting minutes, sending out documents to attendees.
Intermediate level skill with Visio software.
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font).
Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
Willing to travel up to 20% of the time for business purposes (within state and out of state).

Experience in Pharmacy Inventory processes and systems. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.