Client Services Rep - 3rd Shift

Overnight Member Service Representative

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers with over 2,600 clubs and growing! Its mission is to provide a high-quality experience in a welcoming, non-intimidating environment called the "Judgment Free Zone." Characteristics that will make you the perfect fit for our Overnight Member Services Representative:

Anticipate member's/guest's need and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.

Answer phones promptly and in a friendly manner. Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience.

Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.

Ability to answer questions regarding business procedures and policies accurately and in a customer-friendly way.

Subject to work at any Planet Fitness location within Houston Fitness Partners franchise.

Superior customer service skills, preferably 6-12 months of face-to-face customer service experience.

Self-starter who takes initiative with minimal direction and supervision.

Basic computer proficiency and ability to manage multiple responsibilities.

Must be 18 years of age or older.

Physical Demands of the Overnight Member Services Representative:

Continual standing and walking throughout the club to accomplish tasks during shift.

Ability to work 3rd shift (overnight) alone,

Will encounter toxic chemicals during shift.

Frequent cleaning and sanitizing of equipment and facilities.

Medical, Dental, and Vision Insurance for Full-time staff (work a minimum of 30 hours per week).

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