Construction Claims Handler

And we have the leadership to help you get there. You have a clear vision for where your career can go - and at CNA, we’re committed to helping you get there. This individual contributor role operates under broad authority to manage commercial claims of high complexity and exposure within the Commercial Auto/General Liability/ Construction Auto and General Liability line(s) of business. The position is responsible for coordinating all aspects of the claim resolution process in accordance with company guidelines, while consistently delivering high-quality outcomes and strong customer service. Regular communication with customers, insureds, and other stakeholders is required, and the role may support designated accounts. This position offers a flexible, hybrid work schedule, requiring 2 days in a CNA office per week.

Manages highly complex investigations of claims, including coverage issues, liability, compensability and damages. Determines if a major claim should be settled or litigated and implements an appropriate resolution strategy accordingly. Effectively manages loss costs and claim expenses.

Manages all types of investigative activity or litigation on major claims, including the posting of appropriate reserves in a timely manner. Coordinates discovery and litigation strategy with staff counsel or panel attorneys.

Negotiates highly complex settlement packages, and authorizes payment within scope of authority, settling claims in most cost effective manner and ensuring timely issuance of disbursements.

Coordinates third party recovery with subrogation/salvage unit.

Makes recommendations on claims processes and resolution strategies to management.

Analyzes claims activities; Works with attorneys, account representatives, agents, doctors and insureds regarding the handling and/or disposition of highly complex claims.

Provides guidance and assistance to less experienced claims staff and other functional areas.

Responsible for input of data that accurately reflects claim circumstances and other information important to our business outcomes.

Advanced technical and product specific expertise, claims resolution skill and knowledge of insurance and claims principles, practices and procedures.

Advanced analytical and problem solving skills, with the ability to manage and prioritize multiple projects.

Knowledge of Microsoft Office Suite and other business-related software.

Ability to manage and prioritize multiple projects.

Ability to evaluate claims based on a cost benefit analysis.

Ability to fully comprehend complex claim facts and issues; and to further articulate analyses of claims in presentations to business partners and management as well as in internal reports.

Bachelor's degree or equivalent experience.

Typically a minimum eight years claims experience.

#Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process.