Head of Programme Management

Program CoordinatorType:RegularIf you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!These groups include referral sources, managed care organizations, local and state governmental officials, regulatory bodies, etc. Ensures all stakeholder communications are proactive and responsive. Additionally, assists in the overall management and functioning of the program.2000 stay bonus paid in three increments:Setting Objectives and Goals (Supported by Beginning with the End in Mind) - Sets meaningful, challenging performance objectives with clear measures of success for themselves.Effectively organizes and balances tasks and priorities to keep multiple projects on track.Managing Performance (Supported by Think Win Win) - Has an authentic interpersonal style that engages others and encourages high performance. Uses personal influence to encourage and support. Clearly Conveys ideas in a manner that engages others and helps them understand and retain the message.encourages reasonable risk taking.Managing Stress-(Supported by Sharpening the Saw) Uses healthy and effective methods to manage stress (e.g., reacts effectively when faced with high-pressure situationsChampioning the needs of the People we Support/Customers (Supports Culture of Caring)-Provides timely and professional service to both internal requests and the requests of the people we support and customers; is responsive to the people we support and customers' needs and requests. Is always courteous to the people we support or customer and considers the needs of the people we support or customer when making decisionsFollowing Policies and Procedures- Understands and follows company policies; calls attention to actions that may violate policies and procedures.Directs Communication with Management and colleagues. Training/Supervision.Participates in group supervision and staff meetings in accordance with program and company requirementsEssential Job Responsibilities:The Assertive Community Treatment Team (ACTT) Program Coordinator:Assists program in Preparing and submitting required paperwork to coordinate referrals/authorization for services to the Department of Public Welfare, managed care companies, and/or other governmental bodies in a timely manner.Represent the company as a liaison to county offices, managed care companies, Department of Public Welfare, schools, and all other providers involved with client care.Communicate with parent/guardian regarding client progress/concerns through quality-of-service verification calls.Monitor effectiveness of treatment protocols, through weekly Electronic health records checks, monitored on a shared spreadsheet, to assure compliance with regulated timeframes for all intakes and ongoing assessments/annual forms and treatment plan due dates and report treatment concerns to supervisor.Scan any paper forms/documents required to be inputted into electronic health record on a regular basis to maintain audit readiness.Complete on-boarding and off-boarding of clients within electronic health recordComplete Continued Stay Reviews for managed care organizations and countyPrepares and sends out PCP letters to primary care doctors.Assists program director in the cross-referencing Electronic health records for accuracy in times and recipient code entries prior to checking for clinical relevance.Runs varies Electronic health records reports as it pertains program need.Assist in the completion of bi-annual linkage letters.Assist in preparation process prior to audits and reviews.Complete and submit EHR entries accurately and in a timely manner in accordance with company policy.Maintain client confidentiality per company policy, HIPAA Privacy Rule regulations, and the Department of Public Welfare/CASSP principal guidelines.Adhere to company policies and procedures.OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)Drug testingEducation verification and other credentialing based on position requirements.Proof of employment history or references (if required)Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.Employee perks and discount program: to help you save money!Paid Time Off (full-time employees only)Health/Insurance (full-time employees only)401(k) retirement savings programWellbeing Programs: Physical, Emotional and FinancialChronic Disease management programs for hypertension and diabetes (for qualifying employees)Training: Free CPR, first aid, and job-specific training opportunities*contract/contingent workers and interns do not qualify for any of the above benefitsEEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.About RHA:At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes.