Head of Operations & Business Management

Supervisor - Operations

As the Supervisor - Operations, you will supervise one or more departments within a warehouse operation including receiving, picking, packing, shipping, wire cutting, light assembly, as well as housekeeping of the warehouse. You will report directly to a Manager or Senior Manager Operations. You will train, coach and council associates, and can have at least 2 or more direct reports. You will comply with operational, audit, safety, and all other company policies. You will focus on meeting customer requirements. You will contribute to the development of processes and procedures.

Responsibilities:

Coordinate employee work assignments to achieve inbound and outbound service requirements

Direct achievement of performance objectives related to productivity, quality, service, and safety

Monitor workflow, work completed, error rates and related metrics and takes corrective action

Ensure procedures are observed, implemented, and enforced

Confirm quality and inspection process is accurate and excess costs are eliminated

Ensure safe working environment and follows safety regulations

Maintain accurate time, attendance, and performance management records

Maintain positive employee relations and morale

Recommend performance management actions

Assist in developing and documenting warehouse processes

Establish and monitors performance standards for warehouse functions, including pick, pack, and ship

Process returned merchandise

Establish and monitors performance standards for equipment, assembly, housekeeping, etc.

Develop and implements training certification programs and ensures warehouse employees receive training

Qualifications:

• High School Degree or Equivalent required
• Fork Lift Certification preferred
• 3 years warehouse and distribution operations experience
• 1 year experience leading warehouse associates
• Ability to operate a forklift or have the ability to obtain a forklift certification
• Strong knowledge of inventory control processes
• Knowledge of electrical, construction or mechanical products
• Strong communication and interpersonal skills
• Strong time management skills
• Basic computer skills
• Attention to detail
• Ability to learn and use business planning systems
• Resolve problems in a timely manner under stressful situations
• Comfortable working in a team environment
• Ability to operate hand and power tools and equipment
• Ability to anticipate and prepare for customer needs

Physical Expectations:

Work is physically strenuous and workers are required to lift heavy packages up to 50 pounds.

Work may require excessive bending or stooping.

Employee required to climb ladders.

Employee required to use hand tools.

Employee uses heavy machinery (e.g., forklift, etc.).

Compensation Details $58,775 - $76,407 Annually

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan. In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.

WESCO International