Ease - Energy Advisor II

Position Summary This position is responsible for providing services directly to homeowners, landlords, building owners and other utility customers. You will provide expert advice and coordination for our programs while recommending specific modifications to electric and/or gas systems; you will also convince prospective clients of the improved efficiency that our services will bring. This role combines field work with office time (typically 3 field days to 2 office days per week). The position will provide energy advice and coordination services for customers—including trade partner facilitation—and will identify opportunities regarding energy efficiency and introduce the various prescriptive and custom incentive measures that pertain to the customer segment. Essential Duties And Responsibilities Direct installation of energy‑savings products as directed by program management Adhere to safety requirements of the organization and utility client Promote the energy efficiency program to customers, trade allies and program stakeholders within your assigned territory Understand and implement the company’s sales process, including: Make outbound calls to existing customers to meet assigned energy‑saving targets Initiate new business with new customers through B2B efforts Manage field time effectively with customer, trade ally and program stakeholder visits Develop and deliver presentations to create awareness about the program Respond to customer inquiries and concerns by phone, electronically or in person to move projects toward completion Work with utility customers to provide energy efficiency and business activities of their operations Identify and document on‑site opportunities and written summary reports for energy efficiency to customers and client/program manager, providing follow‑up as required Discuss technical elements of energy‑consuming equipment—lighting, HVAC, hot water system, building and pipe insulation, and air sealing Enter data into spreadsheets and database to determine energy savings and manage current projects, collaborating with Energy Engineers as required Maintain professional appearance and behavior appropriate for a representative of our organization and the utility Build quick rapport with customers; initiate conversations with customers on site and virtually regarding energy usage at the facility Work in a team atmosphere, willing to collaborate on continuous improvement of operations year after year Provide written summary reports to the customer and to the client/program manager Assist Program Manager in training new team members Lead presentations promoting energy efficiency programs for targeted groups Assist customers through the rebate application process Install energy‑efficiency products in tenant units and building common areas All other duties as assigned Education and Experience Bachelor’s degree from an accredited college or university or equivalent experience. Technical school degree combined with demonstrated experience in electric/gas utility field will be considered. Equivalent work experience may be considered. 3–5 years of experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, commercial and industrial lighting, conservation and energy management, or related experience. Previous experience managing staff performing proactive customer outreach activities. 2–3 years of experience in energy efficiency and/or energy modeling. Previous customer service, sales, or marketing experience. Required Skills, Knowledge and Abilities Self‑motivated, organized and able to prioritize workload. Flexible to handle a wide variety of work at a fast pace. Adaptable to changing environment in the program when required. Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook). Strong data entry skills in tracking systems and databases. Effective communicator, both verbally and in writing, with customers, clients and employees. Ability to analyze and interpret data and solve practical problems. Knowledge of mathematical concepts such as fractions, percentages and ratios. Committed to diversity and inclusion. Reliable transportation. Licenses & Certifications Valid driver’s license. Travel Requirements Willingness to travel less than 50 % of the time. Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. An Equal Opportunity Employer. Safety –Sensitive Role Addendum Because many roles at Franklin Energy involve regulatory compliance, safety responsibilities, or professional licensing requirements, it is critical that interview responses reflect the candidate’s direct knowledge and experience. Misrepresentation of technical or safety qualifications may result in immediate removal from consideration. #J-18808-Ljbffr Franklin Energy