Customer Care Specialist

We are seeking a Customer Care Specialist to deliver exceptional service by handling customer inquiries via calls, emails, and messages with professionalism and warmth. Key responsibilities include identifying customer needs through active listening providing accurate solutions using internal systems ensuring completion of requests to enable Next Day Service generating monthly reports for internal teams supporting field installers when needed maintaining a customer-first reputation Qualifications include high school diploma or equivalent proficiency in Microsoft Office, G Suite, and Salesforce strong communication and interpersonal skills excellent time management and multitasking abilities critical thinking and initiative bilingual in Spanish is a plus This role offers a starting pay of $20/hour, with a Monday to Friday schedule benefits such as health insurance, 401(k), paid time off, bonuses, and paid training #J-18808-Ljbffr RoShay Services