Service Coordinator - Dispatcher

Service Coordinator / Dispatcher

High-Energy | Fast-Paced | Client-Critical Role Pay Range: $25.00 - 28.00 / hour Location: Air Force One Northeast office in Valley View, OH

Position Summary This is not a quiet desk job. The Service Coordinator is at the center of a high-volume, high-urgency service operation where priorities shift quickly and every decision impacts our technicians and customers. This role requires focus, speed, accuracy, and the ability to stay calm under pressure while juggling multiple demands at once. If you thrive in a fast-moving, high-expectation environment, enjoy solving problems in real time, and take pride in keeping operations running smoothly even on the busiest days, then this role was built for you.

What Success Looks Like

• Phones are ringing, schedules are changing, and technicians are on the move and you stay organized
• Customers feel heard, informed, and supported
• Technicians have what they need, when they need it
• Service calls, documentation, and systems are accurate and up to date
• Chaos turns into controlled execution

Qualifications

• High School Diploma or GED required
• Prior experience as a Service Coordinator, Dispatcher, or in a similar high-volume role required
• Ability to manage constant interruptions without losing accuracy
• Strong attention to detail in a time-sensitive environment
• Confident, professional communicator with internal teams and external clients
• Comfortable working with multiple systems and technology platforms simultaneously

Essential Duties & Responsibilities

• Handle a high volume of inbound calls professionally and efficiently
• Enter, update, and manage service calls in SAMPro with speed and accuracy
• Coordinate technician dispatch and adjust schedules in real time
• Communicate clearly with technicians regarding job changes, priorities, and expectations
• Monitor and manage service calls and PM activity (daily, weekly, monthly)
• Issue purchase orders and coordinate parts pickup or staging
• Manage Outlook calendars and service schedules under tight deadlines
• Maintain accurate client data and electronic filing systems
• Navigate and update client portals and EFM tools
• Complete documentation in accordance with company procedures even under pressure
• Operate office equipment including phones, copiers, and scanners
• Jump in where needed and support the team during peak demand periods

Technology & Software Experience

• Microsoft Outlook (heavy daily use)
• Microsoft Word & Excel (Beginner)
• Microsoft Teams & SharePoint
• Accounting software such as SAMPro, QuickBooks, Peachtree, or Great Plains
• CRM systems
• Dispatching and scheduling software
• Client web-based tracking systems

Physical & Work Environment Expectations

• Fast-paced office environment with frequent phone activity
• Continuous talking and listening required
• Extended periods of sitting with frequent typing and computer use
• Occasional standing, walking, reaching, and lifting up to 25 pounds
• Some travel may be required
• Moderate noise level typical of an active service office
• Reasonable accommodations may be made to support essential job functions

The Air Force One Associate Every Air Force One associate is expected to bring:

• Integrity Doing what's right, even when things are moving fast
• Humility Staying grounded, respectful, and team-focused
• Intelligence Thinking critically, communicating clearly, and adapting quickly
• Hunger A drive to win, improve, and push through challenges

We believe in Personal Ownership, One Team, and Serving Others and we expect our Service Coordinators to lead by example through professionalism, accountability, and quality execution every day.