Administrative Specialist II / Titling & Licensing Specialist III

Job Overview Do you have experience in customer service, enjoy working with the public, and are detail‑oriented? The Department of Motor Vehicles (SCDMV) seeks a Titling & Licensing Specialist (III) to join the O'Neill Court DMV Branch in Columbia, SC. The role requires excellent customer service, teamwork, and commitment to DMV policies. Responsibilities Examine, accept, prepare, enter, and print all documents required to issue driver’s licenses, a‑class permits, identification cards, vehicle registrations, license plates, handicap placards, golf cart permits, and titles, including repossessed, abandoned, salvaged, homemade, and rebuilt vehicles. Manage business customer needs such as licensing, insurance issues, and verification for correct customer numbers. Process motor vehicle registration requests, research suspension inquiries, modify registration credentials, and issue automobile dealership licenses. Determine service eligibility based on SC legislation and DMV policies. Administer knowledge tests for drivers applying for Class A, B, C, D, E, F, G, M and CDL licenses. Verify visual eye screening, review applications for fraud and medical cases, and determine license restrictions pursuant to DMV policy. Answer customer inquiries regarding driver, vehicle, registration, titling, and insurance requirements; greet and direct customers to appropriate areas. Operate camera system, fax machine, and SCDMV software; prepare and reconcile daily fee reports and refund requests. Compute vehicle sales taxes, adjust vehicle records, issue receipts for surrendered license plates, and maintain equipment. Maintain transaction payments via cash, credit card, check, or money order, and manage records according to policy. Perform additional duties as requested by the manager, including but not limited to IRP/IFTA, LiveScan, and international customer transactions. Minimum and Additional Requirements High school diploma or equivalent plus clerical experience. Completion of a formal CDL test examiner trainer course and examination before certification. Nationwide criminal background check with fingerprints prior to certification. Additional Requirements Knowledge of DMV policies and procedures and ability to explain them to customers. Pass new employee training and demonstrate working knowledge of the Phoenix System and related hardware. Work under pressure during peak workload periods. Report directly to the Assistant Branch Supervisor and operate under regular supervision. Perform work in a climate‑controlled office setting; sit and/or stand for prolonged periods and walk frequently. Limited overtime may be required to meet departmental deadlines or serve all customers. Benefits Health, dental, vision, long‑term disability, and life insurance for employees, spouse, and children (also available for temporary employees working over 30 hours per week). 15 days annual vacation leave per year. 15 days sick leave per year. 13 paid holidays. State retirement plan and deferred compensation programs (optional for temporary employees). Employee Assistance Program (EAP) at no cost to the employee or household members. Work‑life balance programs such as telecommuting and flexible schedules available to eligible employees. Health and dental insurance, retirement and savings plan options, and paid vacation and sick leave. Tuition assistance, holiday, annual and sick leave, discounts on purchases, travel, and more for state employees; benefits vary for temporary positions. Equal Employment Opportunity Statement The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information. #J-18808-Ljbffr