PS Customer Service Representative - Remote Bilingual

Job Summary The purpose of the Customer Service Representative position is to support the Customer Service Call Center as it relates to physician billing for multiple clients. Essential Duties And Responsibilities Handle a large call volume while ensuring quality customer service and patient satisfaction Follow-up on all issues not resolved during conversation with patient/guarantor Ability to complete other related customer service duties as assigned Knowledge, Skills, Abilities Answer patient calls within the guidelines of call center metric objectives Ensure appropriate HIPAA compliance guidelines Adhere to work schedule and follow call center phone procedures Maintain professionalism and confidentiality Education / Experience High School degree or equivalent required At least 1 year experience in a medical customer service role preferred Previous experience in a call center environment preferred Proficiency in Microsoft Outlook, Excel and Word required Previous experience with medical billing systems required; GE Centricity or EPIC experience a plus PHYSICAL DEMANDS Must be able to work in sitting position, use computer and answer telephone Ability to travel Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments WORK ENVIRONMENT Office Work Environment Hospital Work Environment TRAVEL No travel required Compensation & Benefits Pay: $14.50 - $21.80 per hour. Compensation depends on location, qualifications, and experience. Position may be eligible for a signing bonus for qualified new hires, subject to employment status. Conifer observed holidays receive time and a half. Medical, dental, vision, disability, and life insurance Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked 401k with up to 6% employer match 10 paid holidays per year Health savings accounts, healthcare & dependent flexible spending accounts Employee Assistance program, Employee discount program Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance For Colorado employees, paid leave in accordance with Colorado’s Healthy Families and Workplaces Act Other Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. E-Verify: a federal program to verify employment eligibility. The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations. #J-18808-Ljbffr Conifer Health Solutions