Technical Support

We're Watts. Together, we're reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. What we do: For 150 years, Watts has built best-in-class products that are trusted bycustomers in residential and commercial settings across the world.We areat theforefront of innovation, working with cutting-edge technology to provide smart andconnected, sustainable water solutions for the future. Watts is a leading brand with aquality reputation - and we have a dynamic future ahead. Scope of Position: This highly motivated individual, as part of the Field Service team, will be responsible for providing critical field & technical support to sales representatives and customers to ensure optimum product satisfaction. This position reports to the Field Service Manager and is remote. Primary Job Duties and Responsibilities: Serve as the subject matter expert (SME) for commercial boilers, providing technical support to customers, representatives, and service technicians regarding product performance, troubleshooting, and service-related issues. Visit customer sites to diagnose and resolve product and service concerns, including startup, tuning, and commissioning of linkage- and servo-controlled boilers. Participate in ongoing technical training and support the development and delivery of technical training programs for representatives and technicians. Develop, maintain, and update technical procedures, service bulletins, and preventative maintenance programs. Maintain spare parts inventories and recommended spare parts kits. Collaborate with Engineering to identify, develop, and implement new troubleshooting procedures and service requirements. Assume responsibility for other projects and duties as assigned by Field Service Manager or Company management. Responsibility directly tied to Watts Value Integrity, Accountability, Continuous Improvement, Transparency. Travel Requirements: 60-70% Required Qualifications: 5+ years of field experience in commercial heating/domestic hot water. Knowledge of electrical/electronic controls and hardware. Knowledge of steam and gas-fired equipment. Strong communication, interpersonal and problem-solving skills. Self-starter with ownership mindset. Proficient in Microsoft Office products. Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable. Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment testing as a condition of employment. Preferred Qualifications: BA/BS degree preferred or equivalent experience. Contractor license preferred. General Applicable Company Competencies Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency. Punctuality and dependability. Ability to be flexible and adapt to changing work priorities and stressful conditions. Adherence to all personnel policies, procedures, and standards of process as implemented by Watts. Maintain productive and collaborative relationships with other Watts employees. Demonstrate behaviors aligned with Watts values: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action. Working Conditions: While performing the job duties, you will be working remotely in an office environment. You may be required to occasionally travel to and work in the office for meetings, trainings, or as otherwise required by Company management. Physical Requirements: Specific physical abilities required for this position include, but are not limited to: Ability to stand for long periods of time. Ability to lift and carry up to 25 pounds. Ability to push and pull up to 25 pounds. Ability to physically move around in office and/or mechanical room environment Ability to wear personal protective equipment, which may include, but is not limited to, safety shoes, hearing protection, and safety glasses. Ability to remain seated at a desk or workstation for extended periods. Ability to read documents, use a computer, and perform data entry tasks. Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls. Ability to operate standard office equipment such as computers, printers, phones, and copiers. Pay Range : The expected salary range for this position is $30.45 - $35.30 hourly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law. Nothing in this job description restricts Watts' right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is "at will," which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason. #LIRemote Watts in it for you : Please note that the following benefits apply only to permanent roles and do not apply to internship roles. Competitive compensation based on your skills, qualifications and experience Comprehensive medical and dental coverage, retirement benefits Family building benefits, including paid maternity/paternity leave 10 paid holidays and Paid Time Off Continued professional development opportunities and educational reimbursement Additional perks such as fitness reimbursements and employee discount programs Learn more about our benefit offerings here: How we work: At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success. And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water. Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.