Patient Services Specialist 3 Harborview Radiology

Patient Services Specialist

Harborview - Radiology Services has an outstanding opportunity for a Patient Services Specialist (job profile: Patient Services Specialist 3).

Work Schedule

• Full-time Days (100% FTE)
• Mondays- Fridays/ Days/Evenings
• 12:30pm-9:00pm

Position Highlights

• Conveniently located near public transportation
• Make a difference for the patients and employees we serve
• Opportunity to provide career growth

Primary Job Responsibilities

• Schedule patients focusing on patient safety and reducing the likelihood of medical health errors
• Participate in process improvement projects
• Audit online tickets, scheduling appointments for accuracy of order placement, referral completion and resource selection
• Act as a subject expert for the department scheduling model, think critically, and troubleshoot Epic errors for the team
• Function proficiently within the team to assist with training of new staff and act as go team resource
• Support team Lead in day-to-day operational goals
• Respond to patient's need and concerns as appropriate maintaining Patient First mentality

Requirements

• High school graduation or equivalent
• Two years Patient Services Specialist 2 experience
• OR
• equivalent combination of education/experience
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration

About Harborview Medical Center

As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.

Challenge. Collaboration. Compassion.

About UW Medicine Where Your Impact Goes Further

UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation, Benefits and Position Details

Pay Range Minimum: $21.84 hourly

Pay Range Maximum: $30.30 hourly

Other Compensation: -

Benefits: For information about benefits for this position, visit

Shift: First Shift (United States of America)

Temporary or Regular? This is a regular position

FTE (Full-Time Equivalent): 100.00%

Union/Bargaining Unit: WFSE HMC