Director of Business Operations, CPG

What You'll Do You’ll work across Implementation, Customer Success, and Product Leverage deep technical & CPG industry knowledge to provide strategic guidance and support to existing customers, ensuring successful adoption and optimization of our software solutions Partner with product development team to identify, prioritize, and define new software features based on CPG industry needs, market gaps, and client feedback Serve as a primary CPG subject matter expert, translating complex business processes (cash application, deductions management, trade accruals, period close) into clear product requirements and user stories Build and maintain relationships with key stakeholders at leading CPG companies, acting as trusted advisor on business process optimization and technology solutions Drive client success initiatives including implementation support, training, and ongoing consultation to maximize software ROI and strengthen customer retention About You 5+ years in Consumer Packaged Goods with demonstrated expertise in at least one of the following areas: General Accounting, A/R Accounting, Trade Management, Trade Optimization Passion for being at the technology leading edge, driving automation and optimization of core CPG functions through innovative software solutions Exposure to Trade Accounting Strong understanding of complex deductions management workflows Strong understanding of financial statements and accounting principles Excited to work at our NYC Headquarters 5 days a week Perks + Benefits Equity Paid Relocation Unlimited PTO 401(K) through Vestwell Provided MacBook Fully Paid Health, Dental, and Vision plans Catered Lunches on Fridays Nightly Team Dinners for those staying past 6:30pm Unlimited coffee and snacks featuring our brands Confido provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr