PM Front Office Assistant Manager

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We are seeking a professional Front Office Assistant Manager for the leadership of the management of a 66-room luxury hotel with a focus on evening operations (3 pm - 11 pm). The Front Office Assistant Manager will lead a stellar Front Desk Team by setting an example for all Guest Service Agents to follow. Our ideal candidate will have prior experience in Hospitality in a similar role with an upscale luxury hotel. Front Office Assistant Manager will assist the Front Office Manager and General Manager in the overall direction of hotel operations to include Front Desk, Revenue Management, Guest Services and Housekeeping. The Hotel Bellwether has an excellent reputation for outstanding personalized services, luxurious guest rooms and a first-class restaurant, the Lighthouse Grill and banquet services up to 400 people.

Job Summary

The Front Desk Assistant Manager is in charge of the daily operations of the Front Desk. The main focus will be on guest services, guest retention, employees (training and scheduling), billing and ensuring that all front office duties are completed properly and accurately. Additionally, you will ensure that all guest needs are met in a timely and professional manner. As the Front Desk Assistant Manager the position will also include working closely with Housekeeping to ensure training, recruitment and cleaning standards are followed. This area of responsibility works in partnership wit the General Manager. We are known for our outstanding housekeeping standards and overall cleanliness of the hotel and park-like grounds.

Qualifications

· 3 years working experience working in a luxury hotel in hotel operations

· 2 years working experience as a front desk agent, and 1 year working experience as a front office supervisor

· Minimum of a 2-year college degree (Bachelor's degree from a 4-year accredited college/university preferred - with a focus in Business Administration, Management or Hospitality Management)

· Strong computer skills: Microsoft Word (Excel, Word, Outlook, OneNote)

· Strong verbal and written communication skills

· Proficient in Opera a big plus

· Comfortable handling all forms of payment

· Familiar with accounting and general administrative procedures

Responsibilities

· Managing a team of approximately 4-8 Front Desk Agents, Bell Hops and Night Auditors, including scheduling, coaching, and progressive disciplinary actions when needed.

· Setting up and monitoring all room blocks

· Responding to all emails and voicemails in a timely and professional manner

· Manage reservations made through Synxis and Opera

o Synxis - building all BAR, packages, promos, negotiated rates, and discounts into Synxis; building codes into the GDS and mapping them to Opera; monitoring all integration statues and adjusting them when needed

o Opera - building all rate codes, packages, and strategies into system; setting up integration between Opera and Synxis; remedy any billing, accounting, and reservation situations; monitoring all overbooking statuses, upcoming reservations, and adjusting them when appropriate.

· Works closely with department heads and senior management daily to ensure proper communication with Front Desk Team.

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Expected hours: 30 - 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Hotel & Accommodations Guest Services Staff: 3 years (Preferred)
• Hotel experience: 3 years (Preferred)

Work Location: In person