National Account Manager

National Account Manager

As a LifeWorks, National Account Manager, you'll serve as the primary point of contact for a portfolio of key client accounts across two states. You'll build strong relationships with clients, ensure their locations are operating successfully, and help deliver an outstanding experience for both clients and guests. In this role, you'll oversee multiple accounts, partnering closely with site leaders and cross-functional teams to support day-to-day operations, drive financial performance, and ensure service standards are consistently met. You'll regularly connect with clients, solve challenges, identify opportunities for improvement, and help implement strategies that support long-term growth. This is a highly visible position for someone who enjoys building relationships, leading through influence, and balancing operational excellence with business results. You'll have the opportunity to make a meaningful impact across a diverse portfolio while supporting the continued growth and success of our client partnerships.

LifeWorks Restaurant Group, an independently operated division of Aramark, designs custom solutions for clients looking to take amenities to the next level. Our team of forward-thinkers look at each opportunity as an experience—not a requirement—and deliver out-of-this world, truly sensory experiences, feeding company culture. From the beginning of each client relationship, the team at LifeWorks Restaurant Group establishes a transparency with its partners, from space design and delivery to marketing of the final, branded product.

The salary range for this position is $110,000.00 to $128,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting. Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

Job Responsibilities

• Serve as the primary point of contact for assigned national account client(s), ensuring strong day-to-day relationship management
• Manage account performance against key client KPIs, service level agreements, and contractual commitments
• Execute against fiscal year objectives, including revenue growth, base business growth, profitability, and client retention
• Support contract management activities, including renewals, extensions, and compliance with contractual terms
• Identify and execute opportunities for account growth, including program enhancements and adjacency services (OCS, vending, micromarkets, etc.)
• Partner with Operations, Finance, and Sales to ensure consistent execution and resolution of client needs
• Support pricing execution, including audits and alignment with contract terms
• Partner with Billing & Collections to support AR performance and ensure timely resolution of outstanding balances
• Prepare and deliver client business reviews (monthly, quarterly, semi-annual), including reporting and insights
• Support onboarding and implementation of new clients transitioning into the portfolio
• Lead or support retention efforts for assigned accounts, including participation in renewal and RFP processes
• Maintain accurate account documentation and updates within systems (e.g., Salesforce)

Qualifications

• Bachelor's Degree required
• Minimum of 5–7 years of B2B account management, sales, or client relationship experience
• Experience managing large or multi-location accounts preferred
• Strong understanding of financial performance, including revenue, profit, and AR management
• Proven ability to drive account growth and retention
• Ability to manage multiple priorities across a portfolio of accounts
• Strong collaboration skills within a matrixed organization
• Problem-solving mindset with ability to address operational and client challenges
• Strong communication and presentation skills

About Aramark

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.