Customer Service Representative Flooring Company Warranty/Repair Dept.

Job Description

Job Description

The Warranty and Repair CSR is responsible for maintaining positive working relationships with all assigned Builder or homeowner accounts to meet any warranty, contractual, or approved customer retention needs. He/She will remain in constant communication with our external customers in the field, as well as our internal customers in the office and in the field. A keen attention to detail is required and the candidate must be one who is comfortable providing frequent follow-up between all points of contact. A strong passion for meeting deadlines is required as he/she must ensure that all work is entered accurately and on time per the assigned builders' requested installation dates. Knowledge of the flooring industry is not required but is highly preferred.

RESPONSIBILITIES:

• The ability to read builder home specifications and to multi-task and maintain accuracy during data entry is critical.
• Specific skills required include data management, mathematical computation, and analysis and communication skills
• Able to to learn and adapt to various flooring specific software platforms
• Respond to customer concerns regarding warranty issues, repairs, and material
• Resolve problems that arise during or after installation
• Monitor and track all orders to ensure accuracy, completion, job costing and billing
• Provide feedback to resolve discrepancies and eliminate order processing errors
• Other duties as assigned

BENEFITS:

• Bi-weekly payroll via direct deposit
• Eligible to participate in group health, dental & vision insurance plans after 60 days full-time employment
• Supplemental life, accident, cancer and short-term disability insurance available after 60 days full-time employment
• 401(K) with company match from first day of employment. Employee ownership via ESOP plan
• Paid Time Off (PTO) from first day of employment

QUALIFICATIONS:

• Strong organizational skills
• High attention to detail
• Ability to multi-task in fast-paced environment
• Proficient with Microsoft Office, particularly Outlook and Excel
• Self-starter, problem-solver
• Positive attitude, understands deadlines and urgency
• Team player
• Good mathematical aptitude
• Prior Flooring Background or RFMS software experience a plus
• Monday-Friday prompt 7 am to 4 pm shift availability

Atlanta Flooring Design Centers is both a Commercial and Residential Flooring Contractor. A respected name in the floor covering industry since 1985, we offer quality products, excellent service, and competitive pricing to the Southeast. We are dedicated to our customers and their concerns. We are an employee-owned company.

Company Description

Atlanta Flooring Design Centers is both a Commercial and Residential Flooring Contractor. A respected name in the floor covering industry since 1985, we offer quality products, excellent service, and competitive pricing to the Southeast. We are dedicated to our customers and their concerns. We are an employee-owned company.