Office Manager

Job Description

Job Description

Job Title: 

Office Manager

Job Description: 

The Office Manager is the administrative hub of Custom Electric, responsible for ensuring the smooth and efficient operation of key business processes. This role oversees accounts receivable and payable, assists with payroll, supports field technicians and customers, coordinates materials, and maintains the integrity of all data within Service Titan, including the generation of job profitability reports.

Reports to: 

General Manager

Critical Tasks & Responsibilities  

• Accounts Receivable (AR): Manage all aspects of customer invoicing, payment processing, and proactive collections to ensure positive cash flow.
• Accounts Payable (AP): Oversee all vendor invoices, ensure timely and accurate payments, and manage vendor/supplier relations.
• Payroll Support: Assist with weekly/bi-weekly payroll by collecting and verifying employee hours, rates, and deductions to ensure accuracy.
• Technician Support: Serve as the primary in-office point of contact for field technicians; assist with questions, scheduling updates, and materials support.
• Customer Interfacing: Provide high-level customer service, answering calls, addressing inquiries, and supporting operations by scheduling service calls.
• Data Management: Maintain and ensure the accuracy of all company records in Service Titan, including customer data, job status, parts, and billing.
• Reporting: Run and present job profitability reports for completed projects and service calls to the General Manager.
• Supply Chain Coordination: Assist with ordering and coordinating materials for jobs, tracking orders, and ensuring supplies are available for scheduled work.
• Administrative Support: Handle general office duties, including filing of paperwork (digital and physical) and supporting management as needed.

Competencies & Qualifications  

Required  

• 3-5+ years of experience in an Office Manager, Full-Charge Bookkeeper, or senior administrative role, preferably in a service trade (e.g., electrical, plumbing, HVAC).
• Strong understanding of basic accounting principles (AR, AP, Payroll).
• High proficiency with service management software (like Service Titan) and/or accounting software (e.g., QuickBooks).
• Proficient in Microsoft Office Suite (Outlook, Excel, Word).
• Excellent organizational and time-management skills; ability to prioritize and multitask in a fast-paced environment.
• Strong verbal and written communication skills with a professional demeanor for customer and technician interaction.
• Proven ability to work independently, take initiative, and solve problems.

Desired  

• Direct experience with Service Titan software.
• Experience in the electrical contracting industry.
• Knowledge of certified payroll preparation.
• Associate's or Bachelor's degree in Business Administration or a related field.
• Experience in purchasing or supply chain coordination.

Required Attributes  

• Reliability: Must be dependable, punctual, and consistent. The team will rely on this role as the central hub of operations.
• Accuracy: Meticulous attention to detail is critical for payroll, billing, and job costing.
• Proactivity: The ability to anticipate needs (e.g., low stock, overdue invoices) and address them before they become problems.
• Team-Oriented: A "roll-up-your-sleeves" attitude and a genuine desire to support the technicians in the field and ensure their success.
• Professionalism: Represents Custom Electric positively in all interactions with customers, vendors, and staff.

Compensation & Benefits

• Compensation: $20 – $25 per hour, based on experience
• Health Benefits: Medical, dental, and vision insurance
• Retirement: 401(k) retirement plan
• Paid Time Off: Paid time off plus paid holidays
• Schedule: Monday – Friday, daytime hours; no nights or weekends
• Recognized, Growing Company: Custom Electric is a 2026 Associated Builders and Contractors (ABC) Top Performer and a VoltWorks, Inc. company.
• Real Impact: Be the central hub of a busy team, with the autonomy to own and improve how the office runs.

Other  

• This is a full-time, in-office position at our Merrimack, NH office.
• Must be able to operate standard office equipment and sit for extended periods.

At Custom Electric, we don’t just turn wrenches, and we certainly don’t exist to finance the mismanagement of "check-the-box" general contractors. We are a premier commercial and industrial electrical contractor focused on delivering real business outcomes, protecting budgets, and building high-ROI relationships with property owners, facility managers, and operators.

Our team understands that electrical infrastructure is the lifeblood of any commercial operation. We prioritize value-driven clients who want to improve their operations through proactive, expertly executed electrical solutions rather than reactive break/fix chaos.
A core pillar of our growth is our turnkey Electrical Preventative Maintenance (PM) Program. We don't just fix problems; we engineer risk out of our clients' buildings.

What We Deliver for Our Clients:
We provide formal, documented maintenance programs that align directly with the NFPA 70B (2023 Update) standard, which recently transitioned from a recommended practice to a standard for many facilities.

Our PM programs include advanced diagnostics such as thermographic (infrared) scans, breaker trip testing, torqueing of connections, and insulation resistance testing.

We help our clients significantly reduce risk, allowing them to qualify for 5% to 15% property insurance premium credits from major carriers.

We protect our clients' bottom lines by preventing unplanned electrical outages, which can cost commercial facilities $50,000 to $100,000 or more per hour.

We deliver verifiable value, leveraging industry data that shows a 4x to 10x return on investment for every dollar spent on preventative maintenance.

We save our clients money over the long term, as reactive break/fix maintenance typically costs 2 to 5 times more per incident than planned maintenance.

Who We Are Looking For:
We are looking for intellectually curious electricians, project managers, and sales professionals who understand that our job is to solve business problems. If you know how to talk about budget, if you value long-term client relationships over one-off transactional bids, and if you want to work for a company that respects its own value in the marketplace, you belong at Custom Electric.

Company Description

At Custom Electric, we don’t just turn wrenches, and we certainly don’t exist to finance the mismanagement of "check-the-box" general contractors. We are a premier commercial and industrial electrical contractor focused on delivering real business outcomes, protecting budgets, and building high-ROI relationships with property owners, facility managers, and operators.\r\n\r\nOur team understands that electrical infrastructure is the lifeblood of any commercial operation. We prioritize value-driven clients who want to improve their operations through proactive, expertly executed electrical solutions rather than reactive break/fix chaos.\r\nA core pillar of our growth is our turnkey Electrical Preventative Maintenance (PM) Program. We don't just fix problems; we engineer risk out of our clients' buildings.\r\n\r\nWhat We Deliver for Our Clients:\r\nWe provide formal, documented maintenance programs that align directly with the NFPA 70B (2023 Update) standard, which recently transitioned from a recommended practice to a standard for many facilities. \r\n\r\nOur PM programs include advanced diagnostics such as thermographic (infrared) scans, breaker trip testing, torqueing of connections, and insulation resistance testing. \r\n\r\nWe help our clients significantly reduce risk, allowing them to qualify for 5% to 15% property insurance premium credits from major carriers. \r\n\r\nWe protect our clients' bottom lines by preventing unplanned electrical outages, which can cost commercial facilities $50,000 to $100,000 or more per hour. \r\n\r\nWe deliver verifiable value, leveraging industry data that shows a 4x to 10x return on investment for every dollar spent on preventative maintenance. \r\n\r\nWe save our clients money over the long term, as reactive break/fix maintenance typically costs 2 to 5 times more per incident than planned maintenance. \r\n\r\nWho We Are Looking For:\r\nWe are looking for intellectually curious electricians, project managers, and sales professionals who understand that our job is to solve business problems. If you know how to talk about budget, if you value long-term client relationships over one-off transactional bids, and if you want to work for a company that respects its own value in the marketplace, you belong at Custom Electric.