Medical Support Assistant (Advanced)

Job TitleThis position is within Diagnostic Imaging Service. This position provides clerical and technical level support associated with the electronic and physical distribution of diagnostic images for veterans, healthcare providers, and outside providers to ensure continuity of care with community providers.Typical duties may include, but are not limited to:Transforms and provides electronic images onto CD/DVD for patient and physician requests, medical-legal requests, and similar needs, and prepares CD/DVD images for mailing or electronic transmission via Medicom.Maintains controls and produces CD/DVD media for requests from private-sector providers and other VA facilities not operating in a filmless environment.Retrieves and produces hard-copy and electronic images to support OR procedures requiring imaging for surgical care.Provides services from the VistA Radiology Information Package.Performs work in support of general management requiring knowledge of the purpose, operation, methodology, and techniques characteristic of imaging distribution operations.Initiates and conducts customer service interactions independently, including receiving patients and customers for image recording requests, resolving service issues, and coordinating with outside agencies.Communicates, coordinates, and assists all services requiring emergent imaging for patient transfers.Monitors the Release of Information Teams message board for imaging requests and ensures physical Releases of Information are completed and uploaded.Performs work in support of specific programs and services, including detailed tracking of requests from ROI intake through completion to ensure authorizations and requests have been fulfilled.Performs work involving the collection, compilation, and/or tracking of data and information in support of image upload and archival operations.Provides proper instructions to practitioners and patients when submitting requests for images to be uploaded into the VA PACS system.Retrieves the "Request for Importing Non-VA Studies into VA PACS" form and submits requests to the PACS team for image upload.Work Schedule: Monday - Friday, 7:30am - 4:00pmTelework: Not AvailableVirtual: This is not a virtual position.Functional Statement #: FS 63383Relocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not Authorized