IT Support Technician

IT Support Technician

Denver, CO

Open Fertility is committed to making exceptional fertility care accessible to more people than ever. From egg freezing to IVF, we simplify and streamline treatments so patients can pursue their reproductive goals with confidence. We're looking for passionate, driven individuals who want to make a meaningful impact in people's lives. As part of our rapidly growing team, you'll help innovate fertility care and transform the patient experience. Our clinics are currently open in Roseville, CA and Astoria, NY, with Denver, CO coming soon.

Our Core Values:

• Open Possibilities: Helping patients achieve their reproductive goals.

• Open Access: Making high-quality fertility care available to those paying out of pocket.

• Open Arms: Welcoming every patient with compassion and understanding.

Role Summary

The IT Support Technician is responsible for proactively and reactively handling the technology needs and requirements of Doctors, Nurses, Medical Assistants and Finance/Administrative departments. Travel to other Open sites will be periodically required. This position mandates a high level of interaction and engagement with senior executives, doctors, and a growing staff base, working in a fast-paced and dynamic organization. The role is responsible for all technology support; including but not limited to, installation, configuration, and troubleshooting of a wide range of technologies including desktops, laptops, audio/video, mobile devices, Meraki networking, cloud technologies and specific medical-related devices and applications. The role also requires on-call support coverage and weekend remote coverage on a rotational basis.

Day-to-Day Job Duties Include:

• Provide IT support to a growing staff of 400+ people consisting of Doctors, Nurses, Medical Assistants and Finance/Administrative departments.
• Identify and pursue new and innovative ways to improve processes, delivery of support, and technology solutions in general.
• High level of customer focus with due care and attention to priority issues.
• Assist with the on-boarding process, prepping and deploying systems, as well as training and educating new hires during IT orientations.
• Manage our asset life cycle and IT procurement process, maintaining hardware inventory, accurate cycle counts, and decommissioning processes.
• Help to evaluate hardware and software solutions and participate in IT projects.
• Resolve technical problems with LAN, WAN, VPN, WiFi, Print Servers and other back-office systems.
• Oversee, support and troubleshoot our A/V conferencing systems in multiple conference rooms/offices.
• Generate/Track/Close tickets for all IT related issues in a timely and consistent manner as defined by our SLA policies while maintaining a positive customer satisfaction rating.
• Work closely with 3rd party vendors providing various technology services.
• Work closely and actively as part of a broader team of IT professionals at various remote locations (domestic and international). In addition, help provide coverage and support as needed.
• Ensure documentation is captured appropriately and is easily accessible to the broader IT team.

Education, Licenses, Certifications

Bachelor's degree or equivalent combination of education and experience.

• Bachelor's degree preferred
• Strong service delivery focus and customer management skills.
• Experience of supporting and maintaining Windows 10, Windows networking fundamentals, Laptops/Tablets, Excel, Outlook, Office 365 environment (Exchange, OneDrive/SharePoint, Teams etc.)
• PC hardware and software troubleshooting skills and experience.
• At least 2 years of experience in an IT Support role.
• Exposure to ticketing systems, remote access technologies for support, Meraki networks, and RingCentral or similar phone platform.
• Ability to work independently and to manage competing priorities.
• Excellent skills/abilities in: organization, planning, multi-tasking, flexibility.
• High level of professionalism and business acumen.
• Very good written and verbal communication skills.
• Ability to actively participate as part of a team.
• Experience with Azure AD and Intune is a plus.
• Professional IT work experience in the medical industry is a plus.
• Microsoft Certifications are a plus.

Employment Type

This is a full-time non-exempt position that requires early hours, rotational weekends and holidays.

Compensation

The salary range for this role is $26-30/hr. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees.

#INDSFT

Benefits

Investing in You Today and Tomorrow

Supporting your well-being

• Competitive medical, dental, and vision plans

• Paid time off to recharge and enjoy personal time

• Access to BetterHelp therapy sessions for mental and emotional wellness

• Commuter benefits and discounted rates on home, auto, and pet insurance

Investing in your future

• 401(k) with up to a 4% company match

• Comprehensive fertility and parental leave benefits

• Career development opportunities in a fast-growing organization

• Employer-paid life and disability insurance

*Temporary and contract roles may not be eligible for all benefits listed above

Don't have it all? We still welcome you to apply!

At Open Fertility, we believe that everyone who wants a family deserves to have one, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of goals, life experiences, and unique paths to parenthood among our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.

Open Fertility will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please give us a call.

CCPA disclosure notice here.