Licensed Practice Manager

Job Description Acton, Massachusetts, USA Full-Time The Licensed Practice Manager (LPM) has accountability for all aspects of the location’s business operations. As a people‑first organization, the LPM champion the team through development programs of coaching, mentoring, and performance management. By creating memorable patient experiences, the LPM keeps score and is responsible for driving top‑line sales, increasing margin, controlling payroll expenses, and enhancing profitability to meet the company’s overall business objectives. The LPM works directly with staff and OD partners to ensure delivery of professional eye exams, medical services, quality product selection, acceptance of vision insurance plans, and remarkable patient service. The ideal candidate will be passionate about people, patient care, and the Acuity Way. Applies leadership, creative thinking, and analytical skills to improve individual practice performance and solve operational issues. Builds an effective team that works collaboratively to achieve results. Addresses the practice’s unique strengths and challenges with objectives, strategies, and plans. Establishes clear objectives for store staff, communicates expectations with clarity, and sets high performance standards. Sets the standard for a remarkable patient service and experience utilizing the Acuity Way. Identifies and selects top talent that matches AEG’s values and recruits for long‑term sustainability. Custom fits glasses and precisely places prescription in lenses. Collects eye and face measurements to ensure proper fit. Interprets prescriptions written by optometrist and ophthalmologist. Works closely with the District Manager to achieve and exceed financial plans for the practice. Learns quickly and adapts to face new problems, solving them creatively. Employs a relentless style to achieve results and develop others, sharing best practices within the AEG platform. Embraces change as a versatile learner. Marshals resources to accomplish tasks efficiently, orchestrating many activities to achieve goals through superior service. Ensures daily sales are reviewed, identifies gaps, and implements solutions to close those gaps. Reinforces the practice selling strategy and the Acuity Way. Protects the company through loss prevention. Partners with Human Resources to ensure employees adhere to handbook guidelines. Qualifications 3-5 years of professional setting background with leadership capacity. State licensure. Optical dispensing experience. Business degree in Hospitality, Business, or related experience in management field. Excellent verbal and written communication skills. Optician certification. Benefits 401(k) with match. Medical/Dental/Life/STD/LTD. Vision Service Plan. Employee Vision Discount Program.

HSA/FSA.

PTO. Paid holidays. Benefits applicable to full‑time employees only. Physical Demands Ability to communicate and exchange information, utilize necessary equipment, and move throughout the office. #J-18808-Ljbffr AEG Vision