Director of Human Resources

Job Description

Job Description

At Citizens Independent Bank, we believe in the power of community and the importance of building meaningful relationships. Our commitment to providing exceptional customer experiences is at the heart of everything we do, ensuring that every interaction is personal and impactful. We are dedicated to the growth and development of our employees, offering opportunities for training and advancement in a collaborative, supportive environment. If you're passionate about making a difference in your community and helping others thrive, we invite you to explore a role with us.

We are seeking an experienced and strategic Director of Human Resources to lead the bank’s HR function and help shape a positive, high-performing workplace. This role combines strategic leadership with hands-on execution across all areas of HR, including talent acquisition, employee engagement, legal compliance, HR operations, performance management, and total rewards. The Director of Human Resources partners closely with leaders and managers across the bank, fostering a collaborative approach to aligning people strategies with organizational goals and ensuring HR initiatives effectively support the bank’s overall business objectives.

PRIMARY RESPONSIBILITIES:

Strategic Leadership and HR Infrastructure

• Develop and maintain an HR strategy aligned with the bank’s business goals.
• Design, implement, and monitor HR policies, systems, and processes that support operational efficiency, regulatory compliance, and employee experience.
• Provide guidance to bank leadership and managers on workforce trends, organizational structure, and emerging HR practices.

Talent Acquisition

• Develop and oversee comprehensive recruiting strategies to attract qualified banking talent.
• Ensure effective implementation of job posting processes, work with hiring managers in interviewing, selection, background checks and job offers.
• Maintain legally compliant hiring practices.

Talent Management & Development

• Develop job descriptions for new positions.
• Work with Managers and Training & Development Coordinator supporting the creation of employee Individual Development Plans.

Employee Engagement & Culture

• Promote a culture that aligns with the bank’s core values of community service, customer experience, teamwork and collaboration, and honesty and integrity.
• Lead initiatives that measure and improve employee engagement, retention, and workplace satisfaction.
• Support communication strategies that reinforce transparency, recognition, and continuous improvement.

Legal Compliance & Record Keeping

• Ensure full compliance with federal, state, and banking-industry employment laws and regulations.
• Maintain accurate and complete employee personnel files, HR records, and compliance documentation.
• Oversee reporting and audits related to HR, including Handbook updates, creation and implementation of new policies and practices.

Employee Relations

• Provide managers and employees with proactive guidance on employee relations matters.
• Conduct investigations, recommend corrective actions, and ensure fair and consistent application of policies and procedures.
• Serve as a trusted advisor to employees at all levels to support a healthy, respectful, and productive workplace.

Total Rewards (Compensation & Benefits)

• Oversee the design, communication, and administration of compensation, benefits, and total rewards programs.
• Partner with leadership to evaluate salary structures, market competitiveness, and regulatory considerations.
• Manage relationships with benefit vendors and ensure high-quality service for employees.

Performance Management

• Develop and manage the bank’s performance management processes, tools, and timelines.
• Equip managers to give effective feedback, set goals, and coach employees for success.
• Evaluate performance trends and recommend updates to strengthen accountability and results.

Succession Planning

• Lead the development and maintenance of succession plans for critical roles across the bank.
• Identify high-potential employees and support leadership development pathways.
• Partner with executives to ensure long-term leadership continuity and talent readiness.

Supervisory Responsibilities

• Lead and support Training and Development Coordinator

QUALIFICATIONS AND ATTRIBUTES:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Professional certification such as SHRM-SCP or SPHR required.
• 10+ years of progressive HR leadership experience, preferably within community banking or a regulated industry.
• Strong knowledge of employment law, HR best practices, and banking-industry compliance expectations.
• Demonstrated effectiveness in building relationships, collaboration with leaders, and driving organizational change.
• Ability to balance strategic planning with hands-on execution in a lean HR environment.
• Exceptional written and verbal communication skills, proficient in drafting policies, professional correspondence, and presentations
• Ability to interpret and apply laws and regulations

Salary and Benefits:

• Salary Range: $115,000 - $165,000 DOQ
• Incentive Compensation Plan
• Full benefits: Medical, dental, vision, PFML, STD, LTD, 401(k) with generous match, paid holidays, generous PTO, and more.
• Work-life balance, with hybrid arrangement,
• A collaborative, community-focused culture with over 75 years of local banking history.

Note: Job descriptions are not exhaustive lists of all skills, responsibilities or efforts associated with a job. They reflect principal elements essential for performing the job and evaluating performance. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities