Service Advisor

Job Description

Job Description

About Us Aurora Clutch and More is a local, family owned and operated automotive repair shop specializing in clutch repair, transmission repair, brakes, and exhaust systems. We service all makes and models — foreign, domestic, and diesel — and pride ourselves on honest, quality service for every customer that walks through our door. When you work here, you're not just an employee — you're part of the family.

Position Overview We are looking for a friendly, organized, and motivated Service Advisor to join our family. As the face of our shop, you will be the primary point of contact between our customers and our technicians. You'll play a key role in ensuring every customer has a smooth, positive experience from drop-off to pick-up.

Responsibilities

• Greet customers and listen to their vehicle concerns
• Write up accurate repair orders and communicate them to technicians
• Provide repair estimates and explain recommended services to customers
• Keep customers informed on the status of their vehicle throughout the repair process
• Coordinate workflow between the front desk and the shop
• Order and source parts needed for repairs
• Follow up with customers after service to ensure satisfaction
• Handle phone calls, scheduling, and appointment booking
• Process payments and invoices

What We're Looking For

• Previous experience as a service advisor or in a customer-facing automotive role preferred
• Strong communication and customer service skills
• Solid knowledge of automotive repair and terminology
• Sales experience preferred — ability to recommend and sell services confidently
• Ability to multitask in a fast-paced environment
• Organized, detail-oriented, and a team player
• Experience with shop management software is a plus

What We Offer

• Competitive pay $25–$35/hr based on experience
• Performance bonuses and commission opportunities
• A supportive, family oriented work environment
• Opportunity to grow with a locally owned, family operated business