Service Advisor

At Big O Tires, we strive to be the preferred tire and auto service retailer in every community while making Big O Tires a great place to work. We offer affordable benefits, paid time off, a family oriented work environment, and all you need to be successful. Join our team today! POSITION SUMMARY As an Automotive Service Advisor for Big O Tires, you will focus on enhancing the customer experience, building loyalty, and maximizing sales. If you have a service sales background, a proven track record in sales, and are highly committed to delivering the best service experience to our guests, we would like to talk with you. This is a high-volume, fast-paced environment that requires the ability to multi-task, maintain a friendly and professional demeanor, with superb customer service and communication skills. ESSENTIAL DUTIES AND RESPONSIBILITIES Build customer satisfaction and loyalty by providing the best guest experience Achieve a thorough knowledge of all products, services, warranties and maintenance issues Keep up to date through training and vendor publications Adhere to the Big O Tire policies and procedures Assist other sales or service associates as needed in an effort to exceed our customers' expectations Help maintain the appearance and cleanliness of the building and perimeter areas Assist in receiving or transferring goods and maintenance of the inventory including unloading trucks and warehouse stocking Maintain showroom merchandise Follow all safety practices as outlined in policy and procedures Sales of tires and service-related needs QUALIFICATIONS 1 year minimum tire & auto service sales experience Strong auto service & tire sales knowledge Good leadership abilities and team building Excellent customer service and communication skills Strong organizational skills Proficient at preventive maintenance sales Maintain professional appearance at all times Have problem solving abilities and be a self-starter Multi-tasking abilities We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion or national origin. We are committed to building a culturally diverse faculty. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Big O Tires Corporate. #J-18808-Ljbffr