Manager, Epic Training

Role Description

As the Manager, Epic Training, you will play a critical role in supporting our Oak Street Health patients, providers, and business by:

• Driving the hands-on execution and sustainment of a high-performing Epic Super User network.
• Serving as the primary liaison between the Oak Street Health Learning team and the enterprise Clinical Informatics team, ensuring strategic alignment across both teams.
• Delivering high-quality Epic training sessions to clinical and non-clinical staff as needed.
• Ensuring all staff receive effective Epic training and ongoing support across all regions through meticulous program operations, relationship management, and training facilitation.

Qualifications

• Bachelor's degree required.
• 5-8 years of prior relevant work experience.

Requirements

• Minimum of 5 years of experience in program coordination, program management, or project management (preferably within healthcare or IT).
• Demonstrated training facilitation or classroom instruction experience.
• Proven experience coordinating logistics for training, adoption, or support programming.
• Proven experience executing programs that engage large, distributed stakeholder groups.
• Demonstrated ability to manage complex relationships and serve as a full-time liaison between large enterprise teams to ensure logistical coordination.
• Exceptional attention to detail with clear, professional verbal and written communication skills focused on coordination and information delivery.
• Regular and reliable attendance is an essential function of this role.
• Must perform any additional tasks as directed by supervisor or manager, including remote workspace coordination and potential travel requirements.

Benefits

• Mission-focused career impacting change and measurably improving health outcomes for Medicare patients.
• Paid vacation, sick time, and investment/retirement 401K match options.
• Health insurance, vision, and dental benefits.
• Opportunities for leadership development and continuing education stipends.
• New centers and flexible work environments.
• Opportunities for high levels of responsibility and rapid advancement.