Office Manager

Hillcrest Plastic Surgery, a premier aesthetic and reconstructive practice located in downtown Orlando, is seeking an experienced and hands-on Office Manager to lead daily operations and support practice growth. This role is ideal for a strategic, people-centered leader who thrives in a clinical environment and is passionate about operational excellence, patient experience, and team development. They will be responsible for developing and implementing the corporate mission and strategic vision within their practice.

The Office Manager will serve as the operational lead for the practice-overseeing HR functions, financial performance, workflow efficiency, provider support, regulatory readiness, and cross-departmental coordination with DermCare's corporate teams. This individual will act as a trusted liaison between the practice and headquarters, ensuring the corporate mission and strategic vision are executed at the site level.

If you are an ethical, solutions-oriented manager with strong communication skills and a commitment to high-quality patient care, we'd love to meet you.

Essential Functions & Responsibilities:

• Evaluate accounts payable and accounts receivable functions and processes and recommend changes to increase efficiency and expense reduction.
• Ensure adherence to all laws and regulations regarding dermatology operations including but not limited to waste disposal and safety.
• Represent the practice, maintain successful relations with provider organizations and referring offices.
• Oversee the cleaning and maintenance of the facility and the selection and maintenance of equipment.
• Oversee the overall marketing strategy for the office.
• Manage patient scheduling and billing and ensure that patient accounts and records are accurate and complete and that patient confidentiality is strictly maintained.
• Administer the practice schedule, maintain and apply protocols for all aspects of patient scheduling to ensure efficiency and effectiveness.
• Administer patient management processes ensuring that the practice vision is adhered to by the office.
• Manage patient dermatology benefit plan information. Verify and update benefit details offering educate to patients on their dermatology benefits.
• Completing the intake forms from start to finish and ensuring that supporting front office team are doing the same.
• Provide staff support as needed.

Qualifications:

• Two or more years of experience in progressive and hands-on managerial experience in a Surgery or Plastic Surgery medical practice.
• Bachelor's degree preferred or an equivalent combination of education and experience.
• Demonstrated knowledge of healthcare fiscal management and human resource management practices.
• Excellent organizational skills with the ability to gather, analyze and interpret information.
• Understanding of electronic medical record and billing systems and related applications
• Ability to apply policies and principles to solve everyday problems and deal with a variety of situations.
• Ability to establish priorities and coordinate work activities.
• Excellent written and verbal communication skills.

Skills & Abilities:

• Excellent attention to detail.
• Excellent verbal and written communication.
• Adjust priorities quickly as circumstances dictate.
• Must be a team-player and work cohesively with others.
• Maintain composure under pressure.
• Highly adaptable to change.
• Ability to multitask.
• Ability to work autonomously as dictated & make appropriate decisions.
• Ability to concentrate.