Program Management Specialist

Program Management SpecialistReports To: VP, Program ManagementDepartment: Program ManagementLocation: NewarkJob SummaryThe PM Specialist manages assigned customer programs and supports the business relationship between Unigen and its customers from NPI through production. This position serves as a primary point of contact for assigned programs, monitors program performance, identifies risks, and drives cross-functional actions to meet customer and business requirements.Essential Duties and ResponsibilitiesManage assigned customer programs and coordinate internal activities to meet customer requirements and maintain customer satisfaction.Serve as a primary program contact for assigned customers and manage day-to-day customer communication and program deliverables.Investigate and resolve customer problems, including late shipments, incorrect billing, rework/RMAs, and other issues that may affect customer satisfaction.Perform data entry and maintain accurate program information to support customer activities and manufacturing schedules.Prepare, track, analyze, and present customer workbooks, quotes, production schedules, excess inventory reports, Gantt charts, and MS Project schedules.Create and submit ECNs/DEVs to Document Control and ensure appropriate follow-up through completion.Launch RFQs in Jira and MRRs in Confluence and coordinate required follow-up with internal functional groups.Identify program priorities and risks, and drive actions based on customer requirements and company goals.Monitor job and material status for assigned customer projects and proactively address potential delivery or program risks.Coordinate with Engineering, SCM, Operations, Quality, and other internal functional groups to resolve program issues and meet customer requirements.Independently evaluate program issues and determine appropriate actions within established authority, escalating matters that require management involvement.Support Program Managers with customer engagements and other program activities while taking ownership of assigned customer programs and deliverables.Present program status, risks, issues, and recommendations to management and customers as appropriate.Other duties and responsibilities as assigned.QualificationsBachelor's degree in business, Engineering, Supply Chain, Operations, or related field preferred.3 years or equivalent relevant experience in program management, program administration, customer service, or a related manufacturing environment.Experience in electronics manufacturing, PCBA, EMS, or System Integration preferred.Strong communication, organizational, analytical, and problem-solving skills.Ability to manage multiple priorities and work across cross-functional teams.Proficiency in Microsoft Office, particularly Excel and PowerPoint.Experience with Oracle, Agile/PLM, Jira, Confluence, or similar systems preferred.