Customer Service Rep

Job Description

Job Description

About MetroLink Tulsa:

MetroLink Tulsa is the public transportation provider for the Tulsa area, offering fixed-route bus service, paratransit, and on-demand rides to help people get where they need to go. At Metrolink Tulsa, we're not just about moving people from point A to point B; we're about connecting lives, building community, and making every ride a positive experience! We're a team that believes in the power of reliable transportation to transform daily routines and empower our city. If you're ready to make a real impact, one friendly ride at a time, you've found your destination!

Are you a natural problem-solver who enjoys helping others? Do you have a knack for turning a simple question into a great customer experience? MetroLink Tulsa is looking for a Customer Service Representative to be the welcoming voice of our transit system. In this role, you will be a vital link between our community and the services they rely on every day. You'll use your expertise and positive attitude to help people navigate the city, get where they need to go, and feel confident in our services.

 

What You'll Do:

• Be a Transit Expert: You'll be the go-to person for all things related to MetroLink Tulsa’s services. Whether it's a call, an email, or an in-person question, you'll provide accurate information on bus routes, schedules, and policies.
• Guide and Educate: You'll help passengers plan their trips, find bus stops, and even suggest alternative ride options when needed. Your goal is to make using public transit simple and stress-free.
• Listen and Solve: You will handle customer inquiries and concerns with professionalism and courtesy, ensuring every person feels heard and respected. When a complaint or complement comes in, you'll be the one to document it.
• Connect with the Community: You'll build relationships with people from all walks of life, from daily commuters to first-time riders. Your friendly and helpful demeanor will make a real difference in their day. 
• Maintain Your Skills: You'll stay proficient in MetroLink Tulsa’s computer software to efficiently manage information and assist customers. You'll also work closely with your team and management to stay up to date on all policies and procedures.

What You'll Need to Succeed:

• Knowledge of Tulsa: A strong understanding of the Tulsa area, including addresses and nearby streets, is a plus.
• Communication Skills: You must be an excellent communicator—both verbally and in writing—with a friendly and professional tone. Must have excellent computer skills.
• Problem-Solving Abilities: The ability to think on your feet, multitask, and manage your time effectively is essential.
• A Positive Attitude: We are looking for someone who is courteous, patient, and has a great attitude toward every person they interact with.
• Availability: Must be willing to work evenings, nights, weekends, and some holidays as needed.

 

Why This Position is Fulfilling

This isn't just a job where you answer phones; it's a role where you have a direct and tangible impact on your community. Every call you answer helps someone get to their job, a doctor's appointment, or home to their family. You are a crucial part of the system that keeps the city moving.

You'll be a source of calm and clarity for people who may be feeling stressed or lost. By providing accurate information and a helpful attitude, you'll not only solve their immediate problem but also build trust in a vital public service. You will feel a genuine sense of purpose knowing that your work contributes directly to the well-being and mobility of the residents of Tulsa and surrounding areas. This is an opportunity to make a real difference, one conversation at a time.

 

Great Benefits!

Free Employee Health Insurance, Long Term Disability, Life Insurance

Vision, Dental and Supplemental insurance available

Pension & 457b retirement

Vacation, Sick & Holidays

The preceding description is intended to describe the general content, identify the essential functions, and set forth the performance of this job. It is not intended to be construed as an exhaustive statement of duties, responsibilities, or requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks. EOE/AA and Drug Free.