Account Representative

Job Description

Job Description

To keep up with our growth, BCM One's SkySwitch Revenue team is looking for an Account Representative, internally referred to as a Partner Development Representative. As a Representative, you’ll be responsible for a variety of activities that span the full customer journey from new partner onboarding to training and general account management.  In this role, you’ll have the opportunity to wear many hats and work cross functionally with team members from Sales, Partner Success and Marketing to drive revenue growth and deliver an exceptional experience to our partner base while gaining hands-on experience in a hyper growth company.

This is a great opportunity for candidates looking to gain experience in areas such as Account Management, B2B Sales, and Onboarding and Training. Ideal candidates are motivated individuals who are eager to learn and passionate about furthering their career in a revenue generating function. Strong interpersonal and communication skills with the ability to work both independently and collaboratively across teams is key.

Work Locations:  

This is a hybrid-flexible position based out of our Blue Bell, PA office with 1 to 2 onsite days per week. This position must live and be authorized to work in the United States; it is not eligible for relocation or sponsorship.

Hours:

Eastern Business Hours with flexibility.

What you will do:

• Learn and perform key functions within the Revenue team such as product demonstrations, solution-selling, partner training, and account management.
• Assist Revenue teams in daily business activities and special projects as requested.
• Track and maintain activity and records through CRM tools.
• Triage calls and emails from partners, addressing issues and escalating to others in a timely manner.
• Build and manage reports on key metrics to measure effectiveness and utility.
  

What you will need:

• At least 1 year of experience in a customer facing role
• Experience in the telecom industry is a plus
• Experience with CRM platforms is desired (Hubspot or similar)
• Administrative skills that include setting appointments and webinar/web demonstration
• Knowledgeable in social media for business - LinkedIn, Twitter, Facebook, etc
• Adept at seeing situations through the eyes of others, understanding their needs, challenges, and concerns
• Excellent verbal and written communication skills and a high attention to detail
• Strong organizational skills with ability to effectively prioritize and execute tasks in a high-pressure environment
• You bring the highest level of integrity, honesty, and accountability in all that you do
• Enthusiastic with a positive attitude
• The desire to meet and exceed measurable performance goals
• Thrives in a team environment
  

Who We Are:

BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP.

Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years we’ve brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.

When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don’t offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission “to provide a world-class experience with every human interaction” seriously, which means everything you do makes a difference. And we’re committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don’t just become part of our growth story, we become part of yours.

Why BCM One:

We are committed to creating an environment that fosters accountability, innovation, and teamwork. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture.

We Are a Team

• We pride ourselves on our team-based approach to providing quality solutions for our clients. BCM One encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth.
• We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times.

Hard Work is Recognized

• We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean. In addition, we host various regional team-building gatherings throughout the year.
• We believe in developing our team members and offer many opportunities for training, professional development and career growth.

Your Voice is Heard

• We empower our team members to speak up and look for opportunities in challenges.
• We have an Employee Council and a Diversity Equity and Inclusion Committee made up of volunteers from across the company who share a passion for making BCM One a great place to work and find ways to positively impact our communities.

How we take care of you:

• Competitive industry salaries
  
• Comprehensive medical, dental, and vision insurance
• Company-provided life and disability insurance
• Matching 401 (k) plan
• Employee Emergency Assistance Fund
• Paid holidays and vacation time
  
• FMLA

BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.