Call Center Representative

Call Center RepresentativeWe are seeking a Customer Service Representative to support our customers as a first point of contact. You will be responsible for providing program and account information, password reset assistance, and ensuring timely call resolution.Responsibilities:Act as initial point of contact for inquiries from potential and existing beneficiariesProvide one-to-one telephone contact with consumers and providersAssist with password resets and accurately respond to incoming callsDocument all interactions with consumers and properly forward calls to Call Center Leadership or other CT agenciesLog calls into call tracking system and note trends in consumer questions and concernsRequirements:High School Diploma or equivalent, and six months minimum experience in a call center environmentAssociate degree or higher without call center experienceAbility to pass 30 wpm typing test and customer service assessmentAbility to successfully pass a criminal background check and drug testStrong commitment and work ethic, outstanding attendance, and effective problem-solving skillsWhat We Offer:Full-time employment with paid trainingCareer growth opportunities and great work environmentFull benefit options and weekends off