Call Center Representative

Call Center RepresentativeEast Hartford, CT, United States$ 17.00 - 18.00 (US Dollar)Call Center Representative needs call center/dispatcher experience.Call Center Representative requires:Must be able to pass 27-30 wpm typing test.Must be able to pass a customer service assessmentMust be able to successfully pass a criminal background check and drug test.Can navigate multiple applications and research solutions with easeLove helping people and guiding them to the best solution for their issueAre excited by innovative technologyProvide calm conflict resolution and problem solving for frustrated customersCan work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers.Call Center Representative duties:Act as initial point of contact for inquiries from potential and existing beneficiaries related to Client programs.Provide one-to-one telephone contact with consumers and providers.Assist with password resets.Accurately respond to incoming calls received by the call center.Accurately document all interactions with consumers.