Relationship Manager

divh2Relationship Manager/h2pICE Data Services, a subsidiary of Intercontinental Exchange, presents the unique opportunity for a full-time Relationship Manager to join a team responsible for meeting existing customer revenue retention goals and surpassing sales quotas. They will be responsible for growing ICE Desktop products by working with key energy and commodities firms in Houston. The ICE Desktop product suite includes ICE Connect, ICE Options Analytics, and ICE Chat./ppThis role is ideally suited to a self-motivated individual who relishes being at the forefront of business activities and thrives on their own successes and those of the team. A strong communicator with a good knowledge of energy markets from trading, technology and a networking perspective is required./ppResponsibilities:/pulliResponsible for retaining revenue and increasing existing revenue for the ICE Desktop suite of products (ICE Connect, ICE Options Analytics, ICE Chat) within assigned accounts./liliGain in-depth knowledge of the ICE Connect Options Analytics platforms, as well as the ICE Chat Pro parsing systems and related workflows./liliBuild durable, high-trust external relationships with existing users and trading managers through demos, trainings and overall support, both online and onsite./liliBecome a trusted advisor for end-users (primarily traders, analysts, billing/procurement staff) as well as mid-to-senior managers at client firms (multi-national and state-owned energy firms, global commodity houses, as well as energy trading divisions within banks)./liliMaximize retention and identify selling opportunities within existing accounts through user relationships, account analysis and competitive intelligence./liliAttend networking events throughout the year. Develop strong connections with decision makers at varying levels within customer organizations./liliSource leads through intel gathering using industry knowledge./liliManage new software feature roll outs for all ICE Connect and Chat applications./liliAct as a liaison internally between sales, clients, product management and externally among trading desks and decision makers./liliCollaborate globally with internal teams in Europe, APAC and Middle East. Solve billing issues and drive collections by navigating and interfacing with internal AR teams./liliTake personal ownership for delivering high-quality outcomes in a fast-moving technical environment./li/ulpKnowledge and Experience:/pulliBachelors degree required./liliExperience in energy market trading (natural gas, power, Crude Oil, Carbon is a plus), brokerage or clearing experience will be considered./liliKnowledge of market structure market dynamics related to OTC trading of energy products. Any experience in option portfolio risk is a strong plus as well as knowledge of option pricing theory. Experience in derivative exchange operations a strong plus./liliPresentation skills; must be comfortable presenting to small groups in a corporate setting./liliStrong experience using billing systems and related processes./liliKnowledge of end user licensing agreements language and methodologies./liliStrong Excel proficiency; requires strong proficiency with large data sets; experience with relational databases is a strong plus. Real-time modeling in live markets a strong plus./liliExperience navigating internally in a large corporate setting to source subject matter experts across multiple areas./liliKnowledge of Tableau reporting, Salesforce, and vended market data systems./liliStrength in improving legacy processes and establishing new processes./liliExtreme attention to detail and ability to prioritize workload is essential. Follow up and diligence in all aspects of work is required./liliAbility to handle ambiguity and drive execution under pressure./liliExcellent time management and judgement skills./liliFluent in English./li/ulpAdditional Skills:/pulliExisting network of contacts and firms in the gas/power/crude oil trading space is a plus./liliKnowledge of RDBMS (Oracle, Access) systems is a plus./liliProject management experience is a plus./liliExisting network of people and customers at bank FCMs./liliExperience with middle and back-office workflows./liliExperience with Chat networks and or Voice brokering systems is a plus./li/ulpSchedule:/ppThis role requires in-office 5 days per week./ppIntercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics./p/div

Intercontinental Exchange Holdings, Inc.