Office Manager, FGP - Lake Success

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center that offers sophisticated diagnostic and therapeutic care in virtually every specialty and surgery subspecialty. It is a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values, and we strive to be a place where faculty, staff, and students of all identities can thrive. Position Summary: We have an exciting opportunity to join our team as an Office Manager, FGP – Lake Success. In this role, the successful candidate will oversee daily practice operations including hiring, onboarding and management of staff, handling patient interactions, and adhering to policies and procedures of the Faculty Group Practice. The practice manager will collaborate with physicians and FGP regional leadership to implement operational and business initiatives. Job Responsibilities Enforces and adheres to FGP policies and procedures. Hires, onboards, trains and manages staff. Oversees daily practice operations including reception/phones, staffing and provider schedules, and workflows. Promotes excellence in patient experience by monitoring feedback, responding to issues, and reinforcing best practices. Monitors supply inventory and medical equipment maintenance. Coordinates regular staff meetings and performance reviews. Collaborates with physicians to support efficient workflows and optimize patient access. Communicates issues or roadblocks to the regional manager or operations leads. Performs other duties as needed. Operations & Financial Management Directs business and patient care functions of a Faculty Group Practice site. In conjunction with FGP leadership, implements business planning decisions and initiatives including onboarding new physicians, new locations, and space expansions or consolidations. Enforces adherence of NYULH and FGP policies and procedures, including HIPAA, compliance, and human resources. Works with Director or Regional Director to develop staffing standards, ongoing trainings, performance and productivity metrics. Improves performance to expected benchmarks, reviews and disseminates information to practices. Assists in implementation and oversight of key FGP operational initiatives such as MIPS, CheckMate, Patient Secure and digital scheduling. Reviews operational dashboards and management reports to track performance and identify trends. Identifies additional staff training requirements and coordinates as needed. Attends FGP Leadership and Administrative meetings and communicates upcoming changes, upgrades and initiatives. Monitors revenue cycle outcomes relative to front‑end processes including copay collection, insurance verification, authorization and referral management, and front‑end denials. Participates in financial management including budget planning and business development activities. Oversees and manages training for new hires and existing staff on workflows and policies to maintain standardization. Coordinates with Tenant Coordinator to address facility concerns related to the practice space. Manages equipment—including asset acquisition, maintenance, end‑of‑life planning and proposals for new or replacement items. Serves as liaison with NYULH department representatives. Performs other duties and projects as necessary. Clinical Management Oversees coordination, integration, communication, implementation and performance evaluation of practice and clinical operations. Identifies areas for improvement and develops detailed action plans. Optimizes patient flow and patient access. Supports key initiatives related to MIPS, gaps in care and other clinical quality programs. Ensures clinical in‑baskets are maintained and open encounters are closed within a timely manner. Works with FGP Clinical Leadership to enforce policies and procedures. Ensures clinical compliance with patient safety initiatives and reporting. Partners with Nurse Manager to meet AAAASF accreditation requirements. Maintains appropriate documentation of practice licensures. Ensures all requirements are met for accreditations and certifications. Ensures competency validation, counseling and evaluation of licensed staff members are provided by licensed clinicians. Patient Experience & Access Acts as NYU Langone Health Faculty Group Practice Brand Ambassador, upholding the NYULH mission, vision and values. Drives consistency in every patient and colleague encounter by embodying the core principles of the FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign‑Off). Greets patients warmly, states name and role, and clearly communicates each step of the care process as appropriate. Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries, whether in person, by phone or via electronic messaging. Proactively anticipates patient needs, participates in service recovery using the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate. Shares ideas or observations to improve patient experience and access, such as optimizing provider schedules or minimizing delays. Partners with Patient Access Center and Central Billing Office to support collaboration and promote a positive patient experience. Takes a proactive approach to ensure practice staff are fully versed in the Access Agreement gold‑standard principles. Staff Engagement Mentors leaders, managers and staff, promoting development of operational and financial performance improvement skills. Completes staff competency assessments and performance evaluations, providing feedback, identifying training needs and pathways for employee success. Conducts routine staff meetings and huddles to promote communication and feedback. Supports employee participation in FGP corporate meetings/webexes to stay aligned with network updates and training. Establishes employee engagement committees to promote participation in key initiatives. Develops staff‑related initiatives to recognize and appreciate their efforts. Promotes employee engagement activities within the practice and engages feedback from support staff and leaders internally. Minimum Qualifications A Bachelor's Degree (Master's preferred) with a minimum of 3–5 years of relevant work experience or equivalent combination or training. Ability to work in a fast‑paced multi‑physician practice environment. Strong communication, interpersonal and computer skills. Ability to develop and maintain effective working relationships with physicians, staff and patients. Progressive leadership experience or demonstrated potential for leadership competency, including developing, guiding, motivating, nurturing and coaching others. Preferred Qualifications None. Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Hospital—Long Island is an equal‑opportunity employer and is committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. Know Your Rights: Workplace discrimination is illegal. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for this role is $66,957.53–$80,606.67 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education and hospital need. The salary range or contractual rate listed does not include bonuses, incentive pay, differential pay or other forms of compensation or benefits. To view the Pay Transparency Notice, please click here. #J-18808-Ljbffr NYU Langone Hospitals