Customer Service Representative (Spanish Bilingual)

Job Description

Job Description

Job Summary: Our Customer Service Representative (CSR) is responsible for interacting with our customers, clients, and offices to handle inquiries, resolve issues, and provide information about our products and services.

Duties/Responsibilities:

• Respond to customer inquiries via phone, email, and text

• Resolve complaints, troubleshoot equipment and program issues, and provide solutions

• Process client payments through online portal

• Office scheduling and coordination

• Maintain client records and document interactions

• Provide accurate information about products, services, policies, and procedures

• Alerts follow up for local offices, including communications, equipment, and maintenance alerts.

• Clear consistent communications to office staff and management regarding any client or customer issues.

Skills/Abilities:

• Strong communication and active listening skills

• Problem-solving and conflict resolution abilities

• Patience, empathy, and professionalism

• Basic computer and data entry skills

• Ability to multitask and manage time effectively

• Spanish Bilingual written & verbal communication required

Education and Experience:

• High School Diploma or Equivalent

Physical Requirements (With or without reasonable accommodation):

• Sitting: Over 70 %

*** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.