Development Manager

Responsibilities Serve as a primary point of contact for donor and constituent inquiries across email, web, and phone, building strong relationships through responsive, professional, and service‑oriented communication. Manage donor gift processing and ensure donor acknowledgement processes are timely and accurate. Prepare pipeline and portfolio reports, develop briefing materials for donor meetings, and provide analysis on donor engagement trends and giving patterns. Conduct prospect research on individual, foundation, and corporate donors to support fundraising and donor engagement strategies. Own the end‑to‑end operational execution of mid‑year and annual fundraising campaigns, including timelines, dependencies, communications, and quality control. Develop and execute donor segmentation, list pulls, and automated workflows for direct mail and digital campaigns to support revenue, engagement, and donor conversion goals. Act as the primary administrator for and internal owner of Salesforce, managing data structures, integrations, and user permissions; proactively optimise ARC’s Salesforce implementation to improve data management, workflows, SOPs/documentation, reporting, and internal usage. Work with the Director of Business Development and Strategic Partnerships to manage industry grant submissions, including portal management, document uploads, deadline tracking, and overall submission logistics. Requirements 3+ years experience in nonprofit development operations, preferably with a health‑related or specifically named disease setting. Salesforce Administrator certification required, with strong hands‑on experience managing Salesforce NPSP in a nonprofit environment. Experience with Salesforce reporting, dashboards, data imports, deduplication, user permissions, automation, and data quality workflows required. Experience administering integrated Salesforce tools such as, or similar to, Omatic, Apsona, GoFundMe Pro, and Campaign Monitor. Willingness to continue building advanced Salesforce skills through training, Trailhead, documentation, and hands‑on learning as ARC’s systems and development operations evolve. Track record of engaging directly with donors and constituents through one‑to‑one communication, with a professional, responsive, and relationship‑focused approach. Demonstrated experience executing fundraising campaigns, including donor segmentation, electronic appeals, and direct mail execution. Strong project management skills with the ability to manage deadlines for grants and seasonal appeals. High level of discretion and attention to detail regarding sensitive donor information. Ability to manage multiple projects simultaneously under tight deadlines. Ability to work collaboratively, yet independently from a hybrid setting. #J-18808-Ljbffr