Bilingual Case Manager (English/Spanish)

Bilingual Case Manager (English/Spanish) (San Francisco, CA) Job Title: Bilingual Case Manager (English/Spanish) Reports To: Family Support Director (or designee) Location: San Francisco (agency-wide) Compensation: Level 1: $34-35/hr; Level 2: $36-37, DOE, plus an excellent benefits package Classification: Non-exempt, full-time position, 37.5 hours/week Schedule : Monday-Friday with occasional weekends for events Date: August 10 , 2026 Benefits Package 100% employer-paid Kaiser Platinum medical, dental, vision, acupuncture, and chiropractic coverage 50% dependent premium contribution for eligible employee children/dependents 15 paid holidays, including a winter holiday break;10 dayspaid sick leave; paid bereavement, jury duty, and voting leave Vacation accrual:10 days/ 2 weeks (Year 1),15 days/ 3 weeks (Year 2),25 days/ 5 weeks (Year 6) 4% employer automatic contribution to 403(b) retirement plan Professional development support and stipends Additionalbenefits include Flexible Spending Account (FSA), Employee Assistance Program (EAP), staff appreciation, team-building activities, and a supportive workplace culture Position Summary: In accordance with Family Connections' mission and standards, the Bilingual Case Manager works in partnership with parents/caregivers, staff, and community agencies to build collaborative relationships. This position provides support to families as they identify and meet their own goals and nurture the development of their children in the context of their family and culture. The position will support the Family Support team, with a focus on Spanish and English-speaking families. About Family Connections Family Connections Centers (FCC) provides community-driven, multilingual education and support programs to help children and families thrive. We envision and work toward a connected, equitable community where every child and family have access to the education and resources they need to succeed. Visitfccenters.org to learn more. Primary Responsibilities: Provide case management, family advocacy, and information and referrals to Spanish and English-speaking participants Conduct assessments that identify strengths and needs of individuals and families, and implement these findings into individual service plan Plan, implement, and consistently evaluate service plans with participants to assist with housing, employment, financial, educational, family functioning, and other service need Support colleagues to implement successful Family Support programs in accordance with the work plan and department/agency goals, including family events, information and referral, workshops, and parent leadership activities Facilitate parent/caregiver support groups, including organizing guest speakers Plan and Facilitate parenting classes (123 Magic) Provide translation of FCC materials, such as intake forms, announcements, and messaging between families and staff Facilitate surveys and evaluations and work with colleagues to monitor progress for grant proposals and reports Performs other duties as assigned Qualifications: Bachelor's Degree in Social Work, Human Services, Family Services, Early Childhood Education, Counselling, or related field; degree can be substituted with additional years of relevant professional experience Bilingual in Spanish and English required 2+ years of experience working in children and family services Skills/Knowledge: Strong organizational and administrative skills, including familiarity with Microsoft Office Suite and working knowledge of databases Demonstrated cultural sensitivity and experience working effectively with diverse communities, including familiarity with San Francisco's populations and learning styles; supports community partnershipsand builds positive relationships Maintains confidentiality, discretion, sound judgment, and adherence to professional ethics. Strong critical thinking, problem-solving, attention to detail, flexibility, and excellent verbal, written, and interpersonal communication skills; able to speak in group settings and provide feedback. Works well both independently and collaboratively; able to take initiative and contribute to team goals; and attends required meetings, trainings, and workshops Maintains required certifications (e.g., CPR/First Aid, Mandated Reporter, Pesticide training), follows safety and ergonomic practices, and ensures up-to-date background clearance, health screening clearance, and vaccinations Work Environment: This position operates in a professional office environment with Pre-K and Afterschool Programs on site. Work is scheduled weekdays, Monday-Friday, with occasional evening/weekend work to support community events. This role routinely uses standard office equipment such as computers, phones, fax machines, photocopiers, and filing cabinets. Physical Demands: While performing the duties of this job, the employee is regularly required to talk, hear, walk, stand, bend, kneel, and crouch. The employee must lift and/or move items over 25 pounds and, on occasion, may require lifting/carrying a child or object up to 50 pounds. This job requires extended periods of time at a computer. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Vaccination Requirements: All employees are expected to be fully vaccinated for MMR, Tdap, TB, COVID,etc, which includes current/available booster shots. Any candidate unable to be vaccinated due to asincerely heldreligious belief or a medical condition will be engaged todetermineif a reasonable accommodation can be provided. Family Connections Centers is an equal-opportunity employer that values diversity, inclusion, and respect. We welcome and strongly encourage applicants from all backgrounds. All qualified applicants will be considered for employment. Department: Family Support Department This is a full-time non-exempt position #J-18808-Ljbffr