Administrative Assistant

Administrative Assistant Sparks Group has partnered with a local county government that is seeking a reliable, detail-oriented Administrative Assistant for a 2- to 3-month contract supporting our day-to-day transit administration and operational workflows. In this role, you will handle routine communications, compile daily transit data, cross-reference operating reports, manage lost & found, process periodic cash/deposit records, and support customer service refund requests. Please apply today! Responsibilities Check voicemail, emails, and mail daily; respond promptly to routine phone and email inquiries. Run daily farebox reports and cross-reference them against contractor operations reports to identify and correct discrepancies. Copy contractor-provided operations reports into the designated shared network folder (G Drive). Maintain the active Transit Event Log and perform bus route/event playbacks via the dispatch system as needed. Oversee and manage the intake, logging, and retrieval process for lost and found items. Count physical cash fares bi-weekly (every other Monday morning). Coordinate and request deposit invoices for cash collected on transit buses. Receive, verify, and process incoming communications/telecom invoices (Verizon, AT&T, Cyracom/Propio). Collect, compile, and summarize monthly Phone Tally Sheets as well as AM/PM passenger counts. Prepare monthly WMATA deposit invoice requests and generate/print Vault Reports for both local and commuter bus lines. Submit and track facility repair requests within the Sprocket work order system. Print, fold, and prepare physical bus schedules; coordinate map updates for route changes. Research and process parking refund requests (e.g., Loudoun Gateway) and commuter bus refund requests. Administer the bike locker rental program and draft/coordinate responses to public inquiries submitted through PublicStuff/Accela. Qualifications & Requirements 2+ years of administrative support experience (experience in municipal government, transportation, or logistics is a plus). Comfortable with shared network file structures (G Drive), dispatch software, work order management systems (e.g., Sprocket), and customer ticketing portals (e.g., PublicStuff/Accela). High attention to detail with experience cross-referencing data logs and physically counting cash/fare collections accurately. Strong written and verbal communication for handling public inquiries and vendor interactions professionally. Punctual and accountable for maintaining time-sensitive daily and bi-weekly routines. Sparks Group