Onsite Massage Division Administrator

Onsite Division Administrator

Dreamclinic is a premier Seattle-based wellness provider with three Puget Sound-area clinics, offering exceptional massage therapy and acupuncture services. With over two decades of excellence, our Onsite Division also brings massage service to organizations like Boeing, Microsoft, Haborview Hospital, and many others. We are seeking a dedicated Onsite Division Administrator to deliver outstanding support to our corporate and individual clients, maintain operational efficiency, and contribute to the growth of our Onsite Division.

This role is perfect for an enthusiastic, highly organized individual passionate about therapeutic massage and wellness. When you succeed in this role, Onsite corporate clients and Onsite therapists experience a high level of satisfaction which leads to higher client satisfaction and growth for the division! The ideal candidate is an optimistic team player with strong interpersonal skills, a proactive mindset, and a commitment to exceptional customer service.

Responsibilities:

• Manage client invoicing and payments. Communicate proactively to send invoices, receipts, and resolve account questions. Follow up on outstanding balances when needed.
• Respond to calls, texts, and emails about events and in-home sessions.
• Provide quotes, book appointments, create profiles, and coordinate staffing.
• Schedule outgoing service reminders.
• Address staff and therapist questions quickly and professionally.
• Share updates on events, policies, schedules, and staffing changes.
• Facilitate new hire onboarding, including paperwork, policy reviews, and supplies.
• Track key dates (reviews, license renewals, insurance).
• Research payroll questions and ensure timely submission of documents.
• Maintain scheduling systems (Google Calendar, Full Slate).
• Train team members on software and iPad use.
• Organize onsite materials and coordinate equipment loans.
• Occasionally travel to client sites as needed.

Benefits:

• Health insurance (50% company-paid base plan), dental & vision (100% employee-paid) for full-time employees.
• Paid vacation and sick leave.
• Wellness credits for free massage/acupuncture + staff discounts.

Requirements:

• Client-Focused: Anticipates and meets customer needs.
• Highly Organized: Excels in a fast-paced, multitasking environment.
• Solution-Oriented: Positive, creative problem-solver.
• Reliable: Especially for time-sensitive tasks like billing; communicate clearly when backup is needed.
• Proactive: Works well both independently and in a team; a proactive self-starter who takes initiative.
• Wellness-Driven: Passion for natural health and therapeutic massage.
• Experienced: College degree and 2+ years minimum in customer service preferred.

Be part of a respected wellness organization dedicated to improving lives through therapeutic massage and acupuncture. This role offers the opportunity to grow with our Onsite Division, work with a supportive team, and make a meaningful impact on our clients well-being.

Please provide a cover letter with your resume. Apply online or email View email address on click.appcast.io