Care Navigation & Operations Associate

Pay: $25.00 per hour

Job description:

Part-Time | Paid Training | Path to Care Coordinator

Company: Care Connect

Compensation: $25 per hour

Hours: 20–30 hours per week

Work arrangement: Primarily in-office with attendance at assigned local networking events, community events, and training

Reports to: Christian Gilligan, Owner, with daily assignments and coaching from Care Coordination team

Help older adults and families move through complicated care transitions

Care Connect helps families navigate senior living and care transitions. We are hiring for two part-time associate openings across our care navigation, operations, and sales recruiting tracks, with the goal of developing successful hires into long-term Care Coordinators.

This position is a strong fit for someone interested in social work, human services, healthcare administration, or operations who enjoys solving practical problems, speaking with people, and bringing order to complicated situations.

You will support the team with tour scheduling, documentation, referral updates, and facility research. As you develop the necessary skills, you will take on supervised Medicaid placement coordination, substantive phone follow-up, and more complex case assignments.

This role also includes outbound professional outreach, event participation, and basic marketing support. All associates contribute to both responsive client service and the growth of Care Connect.

Our target is to evaluate readiness for advancement into a Care Coordinator role around month nine. Advancement depends on demonstrated skills, performance, and business needs; it is not automatic or guaranteed.

What you will do

Support Medicaid-related placements and complex case coordination

• Contact skilled nursing facilities and other appropriate providers to gather current information about admissions processes, reported availability, payer acceptance, and documentation requirements.
• Track which providers report accepting Medicaid or considering Medicaid-pending applicants, and flag requirements for advisor review.
• Maintain organized outreach records, including responses, barriers, outstanding documents, and next steps.
• Follow up with families, facility admissions teams, social workers, case managers, and other authorized contacts.
• After training, conduct assigned information-gathering calls using approved questions and workflows.
• Help address delays and coordination barriers, including missing paperwork, unanswered inquiries, and scheduling problems.
• Escalate urgent concerns and decisions requiring an experienced advisor.

This work supports the placement process. It does not include independently determining Medicaid eligibility, providing benefits-planning advice, or guaranteeing coverage or admission.

Organize referrals, forms, and case updates

• Send and track intake forms and other approved documents.
• Maintain accurate case notes, task lists, and follow-up dates.
• Provide approved updates about assessments, facility research, tours, pending information, and placement progress.
• Help families and referral partners understand the next administrative step.
• Identify stalled tasks and communicate what is needed to move a case forward.
• Protect confidential information and share case details only through approved channels with authorized parties.

Coordinate tours and maintain community information

• Schedule tours with families, community representatives, and the assigned Care Connect advisor.
• Send invitations, confirmations, and reminders; manage changes promptly.
• Follow up with the advisor after tours to record next steps.
• Maintain HubSpot records, including community names, locations, websites, contact information, and assigned tags.
• Correct or flag duplicate, incomplete, or outdated records.
• Verify and document move-in dates and monthly rent plus care charges, recording standard charges separately from discounts.

Tour responsibilities initially focus on scheduling and follow-up. Broader participation may be introduced after training and approval.

Support outreach, events, and communications

• Make outbound calls to assigned referral prospects and community contacts.
• Confirm the appropriate contact person and send approved introductory emails.
• Maintain outreach lists and follow-up queues.
• Help prepare and staff informational tables, community events, and networking activities.
• Schedule approved social media posts and respond to routine public inquiries using company guidance.
• Route sensitive or case-specific social media messages to the appropriate team member without discussing confidential information publicly.
• Assist with other related administrative, care navigation, marketing, and business development assignments as needed.

Who will do well here

• Someone patient, professional, and comfortable having challenging phone conversations.
• A detail-oriented person who can track several cases and follow through on outstanding tasks.
• Someone who combines empathy with clear boundaries and sound judgment.
• A dependable team member who can follow established processes and escalate concerns promptly.
• Someone comfortable with email, calendars, spreadsheets, and learning HubSpot.
• A coachable person interested in developing both care coordination and relationship-building skills.
• Someone seeking a long-term opportunity with increasing responsibility.

Study or experience in social work, human services, psychology, healthcare administration, public health, business, or a related area is helpful but not required. Customer service, admissions, scheduling, and administrative experience are also valuable.

Students, recent graduates, and career changers are welcome; current college enrollment is not required. This is a nonclinical position and is not advertised as a clinical social work placement or licensure-supervision opportunity.

Training and professional judgment

Associates begin with defined support responsibilities and receive additional authority as they demonstrate competence. You will receive guidance on communication, documentation, confidentiality, escalation, and Care Connect’s placement workflows.

Associates do not independently perform clinical assessments, determine financial or clinical eligibility, recommend placements without required advisor review, negotiate contracts, or guarantee outcomes.

Schedule and growth

• 20–30 hours per week, primarily during weekday business hours.
• A consistent schedule established around business needs and agreed availability.
• Primarily remote work, with local travel for assigned events and training.
• Paid training and direct coaching from company leadership and experienced team members.
• A development path toward long-term Care Coordinator employment, with a target readiness review around month nine.

How to apply

Submit your resume and a short note explaining:

• Why you are interested in helping older adults and families.
• An example of how you organized a complicated task or handled a difficult conversation.
• Your weekday availability and ability to attend local events.
• What interests you about developing into a Care Coordinator.

Please apply to only one Care Connect associate posting. We will consider your application across both recruiting tracks.

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Work Location: In person