Customer Service Representative

Pay Rate: $21.00 per hour Commitment: 6-month assignment Job Summary We are currently seeking two compassionate and reliable Bilingual Customer Service Representatives to join our team in Pasadena. This is an in-office, call center–based role supporting high-needs In-Home Supportive Services (IHSS) recipients, including seniors and individuals with disabilities. Many calls involve urgent or emergency situations requiring immediate assistance and problem-solving. Key Responsibilities Answer inbound calls from IHSS recipients requiring urgent back-up homecare support when their assigned provider is unavailable. Assist seniors and individuals with disabilities in locating replacement homecare workers. Provide guidance and support to recipients navigating county and state assistance programs, including IHSS and Medi-Cal. Connect callers with appropriate community resources based on their needs. Accurately document calls, actions taken, and follow-ups in internal systems. Communicate clearly and compassionately with individuals experiencing high-stress situations. Qualifications Bilingual in Spanish (a plus). Prior call center or high-volume phone experience preferred. Strong communication, problem-solving, and organizational skills. Ability to remain calm, professional, and empathetic in urgent or emergency situations. Reliable and able to commit to a minimum of 6 months. #J-18808-Ljbffr Kelly